We came up for our baby ring ceremony the front desk staff gave Excellent service. The hotel is old dirty it smells in the parking lot! Like Urine. And she took a bath the night before. I have MS,Lupus so I couldn't the next morning at 6:30am woke up to NO HOT H20. Still waiting on someone to get back to me!
Donna
1 晚家庭旅行
8/10
Great casino wonderful staff room was very nice. The food in the cafe needs serious improvement. The Red River Club Sandwich was poorly prepared and the soup of the day never arrived, the nice staff kept checking but it was always being heated down stairs and never arrived.
Lee
1 晚家庭旅行
6/10
Booked online. Lady at the front desk wasn’t very welcoming. Her only words were “ we only have pet friendly rooms left”. I said ok I booked online. Then she said “well I’m just letting you know all we have is pet friendly rooms.” She came off as we have these rooms, take it or leave. Finally she gave us our room keys. The rooms stink and there was what looked like blood on the underside of our blankets which was pretty nasty. We had our own blankets so it was ok. For sure would never go back again.
chad
1 晚行程
2/10
Told us the floor they put on was newly remodeled and we get to our room and it’s not what we were expecting.
Brandon
2 晚行程
8/10
Tyler
1 晚行程
10/10
Emily
1 晚行程
2/10
We are still fighting with the hotel over our refund. We had reservations for 5/20, 21 and checked in because we were stranded in Louisiana. It was out third stay in two weeks. When we got to our room we received a phone call from the mechanic saying our camper was finally fixed. We called the front desk and a gentleman said "no problem, we will check you back out" upon leaving my wife went to the desk to confirm they had indeed checked us out. The lady at the front desk said we were all set and the gentleman i had spoke to from the room confirmed it. We called hotels.com to advise them and they made several attempts to call and email the hotel with no response. The next day we called from Mississippi to confirm and a confused manager said we hadn't been checked out and hotels.com never contacted them, then told us they had to check the surveillance tape to see if we left, so we gave her the exact time we left. We them contacted hotels.com again and they said they tried but got no response so the case was closed. We are still trying each day to get our refund but cannot find anyone with much knowledge. Its a shame as much as we travel that ballys would pull this and Hotels.com would give up so easily. Absolutely pathetic customer service.
walter
2 晚行程
2/10
My brother was in a terrible accident and sent to LSU Shreveport. We made an emergency 7 hour trip with my 73 year old mother with a heart condition. We canceled an appointment with a cardiac electrician because of my brothers accident. Once I got to the hospital I found a room that was pet friendly (I had to drive to Monroe to get my brothers dog that strangers had kept while he road in an ambulance) I took the dog and checked in someone had set the ac to 50. Turned it up to 70 I don’t think it ever got 70. went back to the hospital with food for my boyfriend and mother. They ended up sending us home to take my brother to a different university for nasal reconstruction to save us on housing and food while we go through this tragedy. We get back to the hotel between 10 and 12 and I needed a shower. The shower head had gunk on it and sprayed everywhere and you had to dodge around it to hit you. The entire bathroom ended up wet. We all literally crashed. The bed was so bad I had to hold onto the side to not fall on my boyfriend which I ended up doing. The bed was completely sunken in the middle. I couldn’t be up any longer and really neither could my brother or mother so we kush slept that way. This morning we realized we had pulled back both the bottom and top sheet. That’s when I realized the mattress pad was urine stained. Only the mattress pad not the blanket sheets or mattress. So I’m certain our trained dog didn’t do it. Plus she slept in the bed with her dad.
Dana
1 晚行程
6/10
Rooms aren't as clean as they should be .. base board super nasty everywhere n the room. Behind the tv stand and dresser just nasty .. up under the beds nasty. For the price i expected the room to be super clean. It's hard for me to sleep n a nasty room.. so i checked out early and left
Shelita
2 晚家庭旅行
4/10
The bedding was damp. The carpets were damp. The bathroom floor was wet.
And we could hear a critter scratching on the inside of the walls. Won’t be staying there again.
Gretchen
1 晚行程
10/10
I had a great time
Trebie
1 晚行程
6/10
Well to start off thing after waiting for a long time to check in we get to our room and the tv didn’t work we notified front desk 2and know one came out some of the electrical plugs did not work in our room and
D the number to the rom was o25
Eilva
2 晚家庭旅行
8/10
Very clean, only issue was our door was open when we 1st got to the room and again that evening when my husband went to room later that evening, also others had same complaint.
Yvonne
3 晚行程
2/10
The fee for resort fee of $17 was blindsided didn’t know they charged that
Matthew
1 晚行程
4/10
Florence
1 晚行程
10/10
Eric
1 晚行程
2/10
My room wasn’t ready.They tried to give me a different room.Which I didn’t want.So we had to wait 20 minutes until they cleaned a room that I booked
Lorenzo
1 晚行程
10/10
Jermaine
2 晚行程
6/10
One night stay with the family our daughter graduated from LSUS, our stay was memorable, cafe had good food, rooms are spacious and service was great. In celebrating we took advantage of the casino. Winning, drinking and having fun as we moved to the 1st we were stuck in the elevator for 11 minutes which ended the night! No compensation given just a report :(
真实旅客
1 晚家庭旅行
8/10
It was nice. The room was comfortable. The only thing was the Sportsman cafe. The food was absolutely horrible. I dodnt have to pay, which was a plus. I hope ot was just because they were teying to get acclimated to switching restaurants from down stairs to upstairs. Nonetheless, lots of food choices near by.