We arrived at the hotel in the early morning hours. The room we received had a strong smell of mold. We were four friends and were given two rooms – one was spacious, but the other was small and unfit for guests. The sink was clogged, and it was difficult to open the door due to the room’s layout.
Only in the morning were we moved to a different room, and it took two full days until they found us another room next to our friends. We were celebrating a birthday, but the staff completely missed the note – we didn’t receive anything, not even a bottle of water in the room. We had to take water from the minibar and pay for it.
At the end of our stay, we asked for a late check-out at 5:00 PM, and they asked us to pay half the price of one room. The Israeli hotel owner claimed there was no option for a more flexible arrangement.
Very disappointing and far from what you would expect from a 4-star hotel.