We waited for our room as we were early which was no problem. We went to check in after 4pm check in time. We were taken and put into a dirty room. Housekeeping staff reported they only had the kitchen to finish. So we waited on the balcony. The staff apologized and told us that this room was own by third party so they could not assist we needed to contact property owner. They left dirty dishes in the dishwasher and dust everywhere. Toilet was broken. And making a loud buzzing noise. We called the number on the app to contact property. We wanted them to be aware the toilet issues was before we got in there. We spoke with manager of guest services manager James. Who was very rude and condescending. Never once apologized. The only thing he offered to us was to leave the room and have housekeeping come back and re clean the entire condo. As it was already past check in time and long day travel that is the last thing we wanted to do. Manager james continued to question me regarding toilet. Stated that toilets break they will send someone to fix it. Someone had to come 3 times to fix it. The second toilet then kept clogging and we were given a plunger. The pool and beach are great. Just rent with caution as you are dealing with third party with this room. Front desk can only help so much. Its a lot of money you spend on room to have to clean it and plunge toilets. Luxury Suites needs better customer service for their guest and better communication
Denise
Denise,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 29 日
Book with Marriott Property instead
Let me first start off by saying while these suites are part of the Marriott property, you are not booking with the Marriott and the service is nowhere near the same.
The room looked clean and nice at first glance but as we settled in we realized it is in need of deep cleaning. There were stains on the couch/sofa bed, throw pillows and the sofa bed itself was unstable and didn’t set up properly. As we were setting it up we realized we didn’t have any sheets for it (there were only itchy blankets and comforters available). When we called to ask for sheets and to inform them about the sofa bed, the gentleman was very defensive saying “no sofa beds are comfortable” and since we bought the least expensive room (keep in mind we booked the “luxury king suite”) that we shouldn’t expect anything else but that he’d be glad to upgrade us at our expense. The room wasn’t very neat. Lamp shades were tilted, shelf items were pushed to the side and not placed very neat. All in all it was terrible. Since this property shares the property with Marriott, it seems nice at first but it’s definitely not up to Marriott standards for hospitality, cleanliness or comfort. Spend the extra $$$$ per night to get what you’re expecting.
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 27 日
wissal
wissal,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
From the moment I checked in, it was hot and the a/c was broken. They sent “engineers”to look and they just changed a filter and left. Some the a/c didn’t begin to cool, then sent another engineer the following day. The the reset the system and told us to wait a few hours. On the third day, a real a/c mechanic determined that the system’s motherboard was shot and it would’ve never began to work. After 3 HOT days, they moved us to another room. The promised to contact me for refunds and NOBODY ever did.
David
David,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Brett
Brett,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
It is located on the beach and the staff is very accommodating.
Pamelyn
Pamelyn,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 4 日
Would have Been 5 stars!! Chexk in was Misleading, If you TELL A Guest U WOULD DO SOMETHING! JUST HONOR WHAT YOU SAY!!! Still Waiting for SOMEONE TO REACH OUT!!! SAD. Valet Parking a TRIP! We Spend HARD EARNED MONEY. TO ENJOY OURSELVES PERIODT!!! STILL WAITING FOR MY REACH OUT!!! Room Another MATTER. PICTURES SPEAK VOLUMES!!
Alonzo
Alonzo,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 29 日
Our stay started off rough as a 4 o'clock check in time is way to late. Then we get into our room.it always a very nice room I ordered a ocean front view and I got a little bit of a side view ocean so ocean front it was not the king bed had a dip in the mattress on one side and the blow dryer didn't work and the spa which we were so looking forward to was closed due to a water problem which we were very disappointed abt, but other then that it was very nice the people at front desk and concierge the restaurant for all extremely nice. Unfortunately I have no photos to show
Karin
Karin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Roberto
Roberto,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
This is a great spot! We enjoyed hot tub and ocean. Our room was beautiful and very clean. Staff were very friendly. I do wish we had option to valet/self park as there were times we were in and out of the hotel and sometimes we needed to wait for the car to be brought back up to us. Overall, great hotel and stay!
Claudia
Claudia,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Andrew
Andrew,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Howard
Howard,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Kiana
Kiana,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Wonderful stay as always! We will be back!
Justin
Justin,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Tina M
Tina M,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 8 日
VANESSA
VANESSA,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Bryan
Bryan,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 22 日
Unit we rented needed new furniture- ripped backer’s tools in the kitchen and sagging bed
Harry David
Harry David,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 9 日
A poor Marriott affiliated place - don't go
There's a lot I can say about this place but rule #1 - don't book through a third party, the hotel treats you like a second class citizen. Booking directly might have bumped my rating up one notch. Rule #2 - don't eat at the restaurant...it was tasteless and reminded me of cafeteria food. Rule #3 - 90% of the staff there had an attitude problem. I found this to be the biggest complaint when re-thiniing about this place which I never want to think about again. Positives were the pool was nice, good water slide, good pool/bar food and the guys that set up your chairs were cool but misleading information (kids area is not free) and the valet fees trump this and you end up spending way more than you should for an average place
Rob
Rob,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Great stay! Nice pool and beach area.
Helen
Helen,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Leigh
Leigh,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 21 日
No ocean view, phones didn’t work in the room, toilets were backed up, no hot water entire stay. Showers wouldn’t drain. Was told by marriot to contact “luxury suites” with issues . It wasn’t a marriot problem…we called with no response.