There's a lot I can say about this place but rule #1 - don't book through a third party, the hotel treats you like a second class citizen. Booking directly might have bumped my rating up one notch. Rule #2 - don't eat at the restaurant...it was tasteless and reminded me of cafeteria food. Rule #3 - 90% of the staff there had an attitude problem. I found this to be the biggest complaint when re-thiniing about this place which I never want to think about again. Positives were the pool was nice, good water slide, good pool/bar food and the guys that set up your chairs were cool but misleading information (kids area is not free) and the valet fees trump this and you end up spending way more than you should for an average place
Rob
Rob,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Leigh
Leigh,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 13 日
Terrible rude staff at the front desk and beach staff. All extremely rude not helpful terrible service all around. Will never stay here again
scott
scott,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Leigh
Leigh,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 8 日
Maor
Maor,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 24 日
The staff and food were excellent. Limited menu and only one restaurant open. No water for 7 hours and no hot water in shower. Somewhat dated decor.
Donna
Donna,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Excellent hotel clean quiet helpful staff fine dining
Robert
Robert,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
I loved the beach and the pools.
Dzovig
Dzovig,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Elizabeth
Elizabeth,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Jeffrey
Jeffrey,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 10 日
Had a lot of issues with this booking. First, the hotel couldn’t even find my booking on the day of our reservation. Second, our room did not look like the picture. Third, there was no soap or shampoo or conditioner in the showers and when I called Room service to assist they said because it was a privately owned unit that the owner was supposed to provide that and we’re very reluctant to bring some up for us to shower. Generally speaking, the staff was not very helpful overall because they kept saying the unit was privately owned. I’m sorry, but this unit is under the umbrella of Marriott and Marriott needs to take full responsibility for maintaining the unit as well as Taking care of the customer.
Valerie
Valerie,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 11 月 13 日
Worst place ever
Supposed to be a fancy good place.
The worst place I have stayed ever. Found cockroaches everywhere. Literally everywhere. Teeth retainer from someone else in the floor. Trash on carpet, as soon as you enter the room smells like mold and humidity. Didn’t want to bring extra bed blankets even though there were no sheets for pull out couch. Receptionist were very very rude. They all made excuses saying they don’t own the room.
Do not book anything from hotels.com ever again,
Worst customer service ever. Worst room ever.
Laura
Laura,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 25 日
Mayelin
Mayelin,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 10 日
Everything was nice, spacious and very clean. Everyone was nice. They didn’t have the standard set up for the kitchen such as a sponge or hand soap. No laundry detergent either which we normally get when we book rooms like this. No creamer and sugar but tons of coffee. The other thing I didn’t like was the undisclosed mandatory valet parking fee for $40 a day. We have kids and have a bunch of stuff and like access to our car so this did not work. I wouldn’t have booked if i knew this. Plus they work for tips so it’s like every time you want to get your car they’re expecting something. Overall, it was a nice place, but the parking valet should be optional.
Ruth
Ruth,3 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2024 年 10 月 7 日
Great place to stay with the family , lots of things to do :)
Patricia
Patricia,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 6 日
The lobby was lovely
amoy
amoy,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 4 日
Lobby under construction. Ice maker in room broken. Master bathroom door off track, Netflix in master didn’t work even after maintenance reset it.
Janice
Janice,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 1 日
Beautiful and a great price!
Sarah
Sarah,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 22 日
Property was excellent. There some minor issues with upkeep(electrical socket didn’t work, multiple lights strobing, hot water took several minutes to heat up), all very minor things- but would def stay again. Convenient walk to the beach and a lot of options in the resort. Limited dining options within walking distance if you don’t want to eat in the resort.