The staff is really friendly and welcomed us. She introduced all the interest places where we can go. By the time when we arrived, our room wasn’t ready, she helped us to leave our luggages first and came back later. When we got back our luggages were already put in our room! It’s really kind because there’s no elevator in this apartment, and we stayed on fourth floor. Oporto local studios also had their own app for the guest, that we can follow the sight seeing spots on it and there’s also an introduction of each spots! It’s really helpful and convenient! The room is really spacious, it’s clam, safe and well equipped. The apartment is in the center of the city! Highly recommend for staying here when traveling Porto !