We chose the hotel because the Hotels.com filter said the hotel was dog friendly. The hotel was not dog friendly at all. On arrival I was given an A4 sheet of paper with the rules for the dog, not exactly the warm welcome we were expecting. Unfortunately dogs are allowed on reception and the bedroom but that is all so we couldn’t eat in the bar area as dogs aren’t allowed. Also dogs are not allowed to be left in the room alone so adults can’t eat in the bar either. Also on booking the lovely lady called Jasmine said she would give us a room next to the fire exit which she did (Jasmine is credit to the team), unfortunately the restaurant manager saw me using the fire exit and said that I wasn’t allowed to do that again, another example of not such a dog friendly hotel. Definitely would not stay again as the hotel is in a very undesirable area. The two bar staff we met were friendly as was Jasmine on reception when we checked out.
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
The reception staff were excellent and went above and beyond. The restaurant was super busy (think there was a coach trip) but the service staff took it in their stride and a credit to the whole stay
Ian
Ian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Good
Mel
Mel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Excellent
Really good lovely rooms very friendly staff thank you for a great stay
Brett
Brett,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 20 日
Ok place
Ok place
Nancy
Nancy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Quick stop over
david
david,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
vanessa
vanessa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Brilliant!
Tracy
Tracy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Was a nice stay
thomas
thomas,6 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Caroline
Caroline,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 6 日
We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes.
If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again.
Shocking!
Colin
Colin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Aaron
Aaron,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 7 日
Rob
Rob,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 4 日
Libby
Libby,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 2 日
Great breakfast and bar service, There was a flashing light on fire alarm in the ceiling above the bed, this could do with changing. The moving wrap around advert in the bar and restaurant isn’t nice at all and ruins the environment. The staff were lovely and it wasn’t clear that the parking would be an additional cost.
Kerry
Kerry,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 26 日
..... all was ok...but dissapointed with the receptionist...
Michaela
Michaela,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
jim
jim,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 13 日
Great hotel. Heating lets it down.
Lovely modern hotel but the restaurant bar, reception was like a furnace and the bedrooms freezing until about 3 in the morning when they also turned into a furnace!