This was one of our worst experience of a stay in a 4 star hotel. The room, the lift, the garage..... nearly everything zwas dirty, dusty, many old stuff (shower 🚿).... so that we felt more than uncomfortable. The beer in the "fridge" was warm and undrinkable. Coming out from the lift the people of the reception had no word to say "hello" or something similar. So we didn't felt welcome. The lady at the breakfast reception had been friendly.