Skip to main content

West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel with restaurant, connected to the convention center, near West Lake

Choose dates to view prices

Experience the tranquility of West Lake at West Lake Home Hotel & Spa. Start your day with a breakfast buffet, then unwind on the serene terrace or take advantage of dry cleaning services. With in-room WiFi and a 24-hour front desk, this hotel offers convenience and connection.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Room service
  • Babysitting
  • Airport pick-up service
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff

Feel at home (6)

  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Family Room

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Single or Double Room

  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Executive Single or Double Room, Lake View

  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Single or Double Room

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

Standard King Room | Minibar, in-room safe, blackout drapes, soundproofing

Standard King Room

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Premium Suite Room With City View | Premium bedding, minibar, in-room safe, desk
Hanoi Royal Premium Hotel
Old Quarter
  • Free breakfast
  • Spa
  • Airport transfer
  • Parking available
9.6 out of 10, Exceptional, 1,531 reviews
The price is CNY245
CNY278 total
includes taxes & fees
May 18 - May 19
Hanoi Royal Premium Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
No. 156 Yen Phu Street, Tay Ho, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Syrena Shopping Center - 15 min walk - 1.3 km
  • Tran Quoc Pagoda - 17 min walk - 1.4 km
  • Quan Thanh Temple - 3 min drive - 2.2 km
  • Ho Chi Minh Mausoleum - 4 min drive - 2.6 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 30 min drive
  • Hanoi Long Bien Station - 7 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 19 min drive
  • Airport pick-up service

Restaurants

  • ‪Pizza 4P's Âu Cơ - ‬4 min walk
  • ‪Workshop14 - ‬7 min walk
  • ‪Philo Garden Cafe - ‬7 min walk
  • ‪Banh Mi Gion Bao Minh - ‬9 min walk
  • ‪Sunkat’s Burgers - ‬3 min walk

About this property

West Lake Home Hotel & Spa

When you stay at West Lake Home Hotel & Spa, you'll be just a 5-minute drive from Hoan Kiem Lake and West Lake. Free perks include buffet breakfast and WiFi. Also, Ho Chi Minh Mausoleum and Hanoi Old Town Night Market are just a 5-minute drive away.

At a glance

DONE

Hotel size

    • 36 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport pickup (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle

Renovations and closures

The property is closed between March 4 and December 31.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 330000.0 per day

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is West Lake Home Hotel & Spa currently open?

The property is closed between March 4 and December 31.

Does West Lake Home Hotel & Spa offer free cancellation for a full refund?

Yes, West Lake Home Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at West Lake Home Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at West Lake Home Hotel & Spa?

No, unfortunately, but there's discounted parking nearby.

Is airport shuttle service offered by West Lake Home Hotel & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is VND 410000 per vehicle.

What are the check-in and check-out times at West Lake Home Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

Are there restaurants at or near West Lake Home Hotel & Spa?

Yes, there's an onsite restaurant.

What's the area around West Lake Home Hotel & Spa like?

West Lake Home Hotel & Spa is located on the waterfront in Tay Ho, a short 6-minute walk from West Lake and 16 minutes' walk from Tran Quoc Pagoda.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

West Lake Home Hotel & Spa Reviews

8.2

Very Good

8.6

Cleanliness

7.2

Location

8.6

Staff & service

8.2

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Great value for money and located centrally

Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Sharon, 1-night trip
Verified

4/10 Fair

Not clean, service is subpar, outside of location would not recommend
10-night trip
Verified

8/10 Very good

This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
1-night trip
Verified

8/10 Very good

Voor iets meer geld veel meer comfort.

We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer.
willem johannes, 1-night trip
Verified

6/10 Good

Blood stains on pillow and lizards in bed。it was okay
1-night trip
Verified

10/10 Exceptional

5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。
3-night trip
Verified

8/10 Very good

出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。
1-night trip
Verified

6/10 Good

호안끼엠보다 좋은 West Lake주변의 호텔

예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함
hyeong wook, 2-night trip
Verified

8/10 Very good

Nice location and nice view to the lake. Personnel is very helpful and friendly.
4-night trip
Verified

6/10 Good

夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。
あまりりす, 3-night trip
Verified

10/10 Exceptional

Good hotel

Very friendly staff. Nice breakfast. Good location
Alexey, 5-night trip
Verified

6/10 Good

リーズナブルな小型ホテル

こじんまりした小型ホテル。市内中心から少し離れているので周りにレストランなど少ないエリア。 近くに特別な用が無い限り、特に利用する理由は見当たらない。
1-night trip
Verified

8/10 Very good

Lake View is quite wonderful, but is facing the west sun. We were staying on the 6th floor then. Hotel is serene and quiet. Good for couple or family stay, kids may find it boring without the amenities. Took about 10 mins to reach Hoan Kiem Lake, and nearby shopping area via motorbike.
4-night trip
Verified

8/10 Very good

Nice but not so comfortable. Staffs and the manager were amazing.
Venkat, 10-night trip
Verified

10/10 Exceptional

Lovely hotel with helpful friendly staff. Our room was on a high floor at the back of the hotel which overlooked West Lake where we saw beautiful sunsets each evening. The road at the front of the hotel is busy but then this is Hanoi and the streets are busy. Its about a 10 -15 minute taxi ride to the old quarter of Hanoi. You'd also need to get a taxi to Tay Ho for a good choice of restaurants - Grab taxi around $2. Breakfast caters for Vietnamese mainly but also has cereals, eggs, croissants, pain au chololat, pain au raison, fruit etc. We found plenty to eat every morning including Vietnamese pho.
8-night trip
Verified

6/10 Good

This hotel changed the room which I reserved. The breakfast does not have charm other than the weekend.
4-night trip
Verified

8/10 Very good

안녕하세요 반가웠습니다 아주 좋아요
byoungsik, 2-night trip
Verified

8/10 Very good

Hotel not too far from airport, convenient when you land or for onward journey but not in best area of town. Efficient check in, clean room & comfortable bed. Breakfast was ok with magnificent view of the lake.
Francoise, 1-night trip
Verified

6/10 Good

길가쪽 방은 식끌러워

방이 귀여워.없어질거같이 쬐만ㅅ애
1-night trip
Verified

2/10 Poor

First and last visit hotel

Interior renovation wasn't proper. (Not as seen in the photo) Breakfast was so bad, food are not good, there is no cutlery ready, view was not impressed, the ready packed sugar seems to keep it for a long time, the sugar is harden and stick on the internal paper surface. One word, BAD!
1-night trip
Verified

8/10 Very good

Hanoi back onto the bucket list

Athough the taxi driver did not present himself at the airport we eventually arrived at the hotel (better late than never) and was greeted with warm friendly smile and a room upgrade(taxi) so all good would I return yes,would I return to Hanoi in a heart beat,great place great people great food
kevin, 4-night trip
Verified

10/10 Exceptional

Super hotel

Dejligt hotel med god service og masser af faciliteter. Personale var opmærksomme og hjælpsomme.
Kim Otto Ursin, 1-night trip
Verified

10/10 Exceptional

Dejligt hotel

Dejligt hotel med god service. Opmærksomt og hjælpsomt personale alle steder på hotellet.
Kim Otto Ursin, 2-night trip
Verified

10/10 Exceptional

Top service

Das Hotel ist schon etwas älter aber dennoch sauber und gemütlich. Bei unserem selbst gebuchten Flug gab es ein paar Unklarheiten und die Dame an der Rezeption hat uns hier sehr geholfen. Die rief für uns bei der Airline an und auch bei unserem nächsten Hotel. Vielen Dank noch einmal dafür. Service einfach top!
1-night trip
Verified

10/10 Exceptional

Perfect.

Very happy and helpful staff with a good grasp of English. The hotel was perfectly clean and comfortable and within walking distance of the lake and main attractions. The view from the 8 th floor restaurant was amazing. I would recommend this Hotel to all travellers.