We booked a one room apartment to stay for the night of 30 Dec. The apartment looks modern in its furnishing, with basic hotel stuff like towel and toiletries provided, no hair dryer and toilet roll almost used up. The TV was new and unblocked view was fantastic.
Problems started when we settled down for the night at 1130pm. My wife complaint about itchiness and we thought it could be bed bugs. Instead, we found a couple of ants on the bed and she was bitten.
We couldn't find any contact details in the apartment to raise the issue so we went down to the reception only to find that the reception closed at 11pm and nobody was around. We asked the security guard, and he couldn't offer assistance too. We found a contact card which listed a Manager's phone and we called at about him at about 12am but nobody picked up the call. We returned to the apartment to discuss what we should do next. The manager called back at 1215am, and we described the situation.
The hotel is fully booked, so no room exchange. He said they cleaned the room daily, and asked if ants are big or small, which doesn't help the situation and offered to send a cleaner which we declined as it may not solve the root cause of ants on bed. The manager asked for some time. While waiting, we found new ants. After 10mins, he called back and said he couldn't find any cleaners.
We told him we'll check out and leave the hotel at 1245am to drive back to SG.
This is not a hotel.
