The staff were amenable, courteous, and super helpful with booking tours around town. Our driver Thangh was awesome - his English was superb, he knew lots of fun "insider" facts about his hometown (and Vietnam in general), and he's a skilled (and safe) driver in a very clean, comfortable SUV. Thank you!
The room was comfortable and clean, and the location cannot be beat, right in the center of the action, but actually very quiet! Perfect.