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The Carmen Hotel

4.0 star property
Naga hotel with outdoor pool and restaurant

Choose dates to view prices

The Carmen Hotel offers a tranquil oasis in the business district, with a rooftop terrace and coffee shop inviting relaxation. Guests can unwind with spa services, connect to WiFi, or enjoy an invigorating workout at the gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free airport shuttle
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center

Feel at home (6)

  • Children stay free
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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8.6 out of 10, Excellent, 243 reviews
The price is CNY456
CNY510 total
includes taxes & fees
May 13 - May 14
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About the neighborhood

Map
Penafrancia Avenue, Naga, Bicol, 4400

What's nearby

  • Naga Metropolitan Cathedral - 2 min walk - 0.2 km
  • SM City Naga - 10 min walk - 0.9 km
  • Basilica of Our Lady of Penafrancia - 2 min drive - 1.5 km
  • Basilica of the Nuestra Senora de Penafrancia - 2 min drive - 1.5 km
  • Robinsons Place Naga - 3 min drive - 2.2 km

Getting around

  • Naga (WNP) - 30 min drive
  • Burabod Flag Station Station - 34 min drive
  • Mambulo Viejo Station - 47 min drive
  • Free airport shuttle

Restaurants

  • ‪Bubble Island Milk Tea And Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Narra Cafe - ‬3 min walk
  • ‪Andok's - ‬2 min walk
  • ‪Starmark Café - ‬2 min walk

About this property

The Carmen Hotel

  • Take in the views from the rooftop terrace when you stay at The Carmen Hotel. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a free airport shuttle, and a fitness center are other features.

At a glance

DONE

Hotel size

    • 45 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 8:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Free airport shuttle from 5:00 AM to 4:30 PM*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PHP 450 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Carmen Hotel Naga City

Carmen Naga City

Carmen Hotel Naga

Carmen Naga

The Carmen Hotel Naga

The Carmen Hotel Hotel

The Carmen Hotel Hotel Naga

Frequently asked questions

Does The Carmen Hotel offer free cancellation for a full refund?

Yes, The Carmen Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Carmen Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at The Carmen Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Carmen Hotel?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by The Carmen Hotel?

Yes, a free airport shuttle is available from 5:00 AM to 4:30 PM on request.

What are the check-in and check-out times at The Carmen Hotel?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at The Carmen Hotel and nearby?

The Carmen Hotel has an outdoor pool and a fitness center.

Are there restaurants at or near The Carmen Hotel?

Yes, there's an onsite restaurant.

What's the area around The Carmen Hotel like?

The Carmen Hotel is a short 11-minute walk from SM City Naga and 3 minutes' walk from Naga Metropolitan Cathedral.

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Reviews

The Carmen Hotel Reviews

8.4

Very Good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Hotel was very clean & has very courteous staff. Good food too!
Martha, 1-night trip
Verified

10/10 Exceptional

Strong water pressure in the bathroom.
1-night trip
Verified

8/10 Very good

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
CHARITO, 1-night trip
Verified

8/10 Very good

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Stefan, 8-night trip
Verified

10/10 Exceptional

NEARBY CHURCH
2-night trip
Verified

10/10 Exceptional

Aircon was noisy
Minerva, 1-night trip
Verified

8/10 Very good

I will stay there again

Its a good hotel and young staff
Juan, 2-night trip
Verified

6/10 Good

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Maria, 10-night trip
Verified

8/10 Very good

Good service
1-night trip
Verified

4/10 Fair

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
William, 2-night trip
Verified

6/10 Good

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Maria Socorro, 1-night trip
Verified

10/10 Exceptional

Great location! Superb, helpful staff!
MSMS, 1-night trip
Verified

8/10 Very good

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Mary Grace, 1-night trip
Verified

10/10 Exceptional

Smell of freshness
1-night trip
Verified

4/10 Fair

The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
2-night trip
Verified

6/10 Good

I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
4-night trip
Verified

8/10 Very good

Should have more complimentary bottled water available for the guest.
2-night trip
Verified

8/10 Very good

Excellent facility but needs attention in details

The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Fiameta V., 2-night trip
Verified

10/10 Exceptional

Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
4-night trip
Verified

10/10 Exceptional

Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
ROBERT, 1-night trip
Verified

10/10 Exceptional

Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Markus, 12-night trip
Verified

10/10 Exceptional

Nice hotel in Naga city

The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Bjørn, 1-night trip
Verified

10/10 Exceptional

Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
7-night trip
Verified

4/10 Fair

Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
11-night trip
Verified

8/10 Very good

A nice hotel in Naga

A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Bjørn, 1-night trip