We booked the hotel to attend a 8pm concert at the Hollywood Bowl which is about a 10 min walk. We arrive at the hotel at 7:15pm, there was no one at the desk to check in, no "on a break" sign out so i rang the bell, no answer. Waved at the cameras, nothing. Called the number on the card that rang at the phone on the desk still no one came. My boyfriend brought in our luggage then went looking for any employee as well as another customer whom stated he had an issue finding the receptionist to which he found her out back smoking earlier. Neither found her. Another customer comes down looking for the receptionist whom also stated she waited a long time to check in earlier (receptionist missing). Finally at 7:43pm the receptionist comes walking down the stairs nonchalantly, stated she was on her break, didn't introduce herself, didn't apologize, nothing. She sat her belongings down, checked us in, we got in our room around 7:50pm. We come down 20min later, she was gone again. We went to the concert which of course we were late to. When we arrived back there was a gentleman sitting at the desk, we requested a managers/corporate number. He said "There is no manager. He