Bien día el checkin in es una operación pésima más de una hora haciendo una fila , ya eran más de las 3 de la tarde y la habitación no estaba lista teníamos 4 habitaciones reservadas , los restaurantes 9 es una mentira no funcionan todos , solo funciona uno en cada horario las reservas que son a través de una aplicación no hay disponibilidad , luego d for a buscar nos asignaron una reservas, yo iba de cumpleaños se
Lo dije a varias personas todos ohh si señores haremos algo especial pero nadie hace nada , conocí el royalton Cancún la atención es mucho
Mejor
Gustavo
4 晚家庭旅行
2/10
真实旅客
6 晚家庭旅行
2/10
Misael
4 晚商务旅行
10/10
Fue excelente
MONIKA
2 晚家庭旅行
8/10
Our 4 nights stay for a second year in a row to this beautiful hotel was overall great. We need to highlight the best service from the staff which made our stay enjoyable. From Adonis at Guest Service, the restaurants crew, Yafreisy, Maximo, Emmanuel (chef) Carina over in building 14 guest services, can't remember everyone's name but everybody always with a smile ready to assist.
真实旅客
4 晚家庭旅行
8/10
J ANTONIO
4 晚行程
8/10
William
1 晚家庭旅行
8/10
Estaba muy limpio, las sábanas y el baño impecables.
HILDA
1 晚家庭旅行
10/10
Was amazing
Carina
7 晚行程
4/10
Kelly
3 晚行程
6/10
stacey
5 晚行程
6/10
Lana
3 晚家庭旅行
8/10
We had a great experience during our stay. The staff was very friendly and super helpful. Adoni was also very helpful. There was some maintenance needed in our room and some cleanliness that could be improved on but overall it was very fun and the food is great.
Keisha
3 晚家庭旅行
10/10
Renato
8 晚家庭旅行
4/10
Nils
9 晚行程
8/10
Roxanne
2 晚家庭旅行
10/10
Excelente servicio y facilidades
Victor M
3 晚浪漫旅行
10/10
Matthew
4 晚行程
10/10
Staff was excellent
MaryBeth
5 晚家庭旅行
10/10
Todo muy bien
Alian
3 晚行程
10/10
Hotel was great, staff was friendly, lots of activities for kids. Highly recommend staying here.
MICHAEL
5 晚家庭旅行
8/10
Nice beach. Workers are constantly cleaning and upgrading. Had a great time
Sharon
5 晚行程
6/10
The room was great and the property itself had good amenities- lazy river, mini golf, lots of restaurants, spa, multiple pools, and a nice beach. Our concierge was also helpful with our dinner reservations and the rest of the staff was friendly. But the place was not well run. Check in lines were long, pool service and housekeeping was unpredictable. We waited over forty minutes for our lunch order to come and service at some of the other restaurants was slow or just not great. Food was okay but often cold at the buffets- the Brazilian place and Zen (it is hibachi not teppanyaki) were the best of the bunch. Mini-golf only had four clubs and we had to wait two days to get a reservation. Forget about the Flowrider- that was booked too. It was nearly impossible to find seating around the pool bc people started claiming chairs with their towels at 7am and the staff did not come around to remove them throughout the day. Not quite a luxury hotel.