Hotel is nice with four restaurants and quite a lot of facilities for companions that do not ski - onsen, rock climbing, zip lining. We arrived on New Years Eve and the firework at the hotel was AMAZING. But room is a bit small. Food are generally expensive. And communications with staff in English has been difficult.
Very understaffed and inexperienced, their English level needs to be improved as many of them couldn’t carry simple conversation.
House keeping cleaning
真实旅客
4 晚行程
Expedia真实住客点评
8/10 很好
2018 年 2 月 3 日
Upper class brand new hotel
We had a wonderful ski holiday there. Brand new hotel with a good team. Room was very large, big bathroom, everything was in the best condition. Good Japanese restaurant. We loved the onsen. My kids had a wonderful day in the ski school. Best ski resort in Niigata. Will be back for sure.
cm
cm ,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Rimi
Rimi,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 1 日
Spencer
Spencer,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Amazing place
Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Majanne
Majanne,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
A+++++ powder skiing & beautiful onsen
The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable.
The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.