The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2017 年 9 月 16 日
Appallling small room / understaffed hotel
Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room.
No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.
真实旅客
2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 1 日
Taranjit
Taranjit,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 30 日
Lovely break away
From the moment we arrived the staff were very friendly and helpful, they upgraded our room to superior which was so lovely! They even helped take bags to our room and showed us the way there. I liked that someone stayed on reception late at night and asked for peoples room number and names for added security because it is in the middle of a busy area.
The room was very clean, huge bed was super comfy, mini fridge stocked although we didn’t have anything but nice to have the option.
We didn’t eat here because we’re vegan and there weren’t many options but that wasn’t a priority because Bristol is full of vegan restaurants.
So the only negative thing is that very late at night you can hear people sorting the bins out very loudly, but it wasn’t really an issue. Also the maid we bumped into was really nice and friendly too and done a great job on the room.
Everything was amazing and would definitely stay again.
Billie
Billie,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 30 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
J
J,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Barbara
Barbara,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
Bristol stay
We have stayed in most of the harbour hotels in salcombe, st Ives, sidmouth etc and always found them to be very good. Clean, attentive service and facilities. Bristol in comparison does not compare and feels like any other city centre hotel. There were stains on a lot of the carpets. The place la led the clean vibrant atmosphere of the harbour hotels. We were told there was a charge to use the pool which we never have before and it was tiny so didn’t bother. The complimentary gin again was there but there was no tonic so you had to pay to have the tonic again that’s never happened before.
Having stayed at salcombe beach harbour hotel before this where the guy collected our bags from the car park and to our room. Here we struggled ourselves upto the room. There was just no attention by staff to detail or going the extra mile. All products were nearly empty in the rooms and not replenished. No topping up of tea coffee biscuits etc on day 2. It feels very much like guests are left to sort it out themselves. Maybe relying on wedding bookings instead of guest services. Not to the high standard we come to expect from the harbour hotels and would not return.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 19 日
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Overpriced and everything is extra!
We arrived and were told that breakfast was not included, even though I booked a room with breakfast. The spa which was a big sell of this property was also an additional charge. The staff was rude as we watched the person before us check in and was offered also sorts of perks… we were soaked from the rain and after the front desk helped the person she asked if she could grab her jacket as she was cold so made us wait even longer. (Mind we were dripping wet) also had I known the spa and breakfast were not included before the booking I would have stayed somewhere else. As I booked a non-refundable room I couldn’t cancel when they notified about the spa charge 24 hours before arrival.
Tiffani
Tiffani,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 4 日
Great location, extra charge for spa, poor gym
Disappointing that there was an additional charge for the spa facilities, for only an hour slot. Shower wasn’t working by the sauna/steam room, which meant you had to keep walking back out of the spa and through the reception area to take a shower (made me doubt the cleanliness of the spa). Gym was very small/basic with limited equipment and lots of things broken. Staff were a little defensive. I don’t drink so didn’t make use of the complementary gin in the room, but coffee pods in the room were nice. Overall not great value for money, but the location was good, and room was comfortable and clean
Elizabeth
Elizabeth,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Very spacious and elegant, very comfortable bed. Great location.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 16 日
Lawrence
Lawrence,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 13 日
The hotel was very tired the rooms were not clean and in general i wouldn’t recommend
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
Nice hotel, great location.
Great location. The hotel is nice but we found our deluxe room was too hot (air con only went down to 18 degrees but didn’t seem to cool the room at all) we couldn’t keep the window open without propping it up with a toilet roll. The bed was very comfortable and the Bramley toiletries were lovely but it would have been a nice touch to have a bedside clock in the room. The elevator and dining room floor could do with a really good clean. The bar closed early and staff were more concerned about setting up for breakfast which was a shame when we returned to the hotel for drinks after seeing an evening show. Not really worth £265 per night in our opinion. Minor point but if you have coffee pods in the room it would be helpful to have a menu as to the type of coffees to chose from.