My girlfriend and I went there for a Weeknd getaway and the first thing we noticed was security guard at the gate. We felt very safe. The reception area was very cozy and impressive. The facilities: restaurants, shopping store, the pool were clean and well organized. The room was a panoramic view to the ocean with a hot tub outside on the balcony, and it was excellent to enjoy it. You will like it there.
Randold Ameth
2 晚行程
10/10
Loveeeee
vincenzo
5 晚行程
8/10
Marta
4 晚家庭旅行
10/10
mary
5 晚行程
6/10
Crystal
4 晚行程
10/10
We loved our vacation. We celebrated our 20th Anniversary. We enjoyed the mixology and tequila classes. This was an enjoyable trip and we would stay at this hotel again.
Tonisha
6 晚浪漫旅行
8/10
It was a beautiful, well maintained property. Food options were very good at the restaurants. however it was lacking vegan/veg options at the mexican restaurants. Wish they had more vegetarian options at the pool restaurants as well. Drinks were okay by the pool. Restaurants drinks were little better.
The coffee shop Inze was another joke. They did not know how to make a cappuccino correctly. It was just lot of milk and foam, I could barely see the coffee shot. Same thing with masala chai. Also the cafe was underwhelming with the amount of options and staff didn't seem to care about it.
The concierge service was felt like little rushed. We had to keep asking questions about where is what and also about activities instead of being proactive and giving us the tour or showing map of the property.
The beach was not as clean as other parts of tulum. They had lot of seaweed and rocks. So definitely not a good beach to soak in. Also they need more of the cabanas by the beach, instead of chairs to get some shade from sun.
Need more activities for the day, felt like there was not enough activities for us to do. Also pool bike class was full with just 12-15 people. If you have such a big resort, thats not enough bikes. Need more space in the classes like mixology. Need more night shows or entertainments like what some of the tulum restaurants have.
Also that $200 credit was a joke, there is literally nothing you can use towards, everything comes with a big price.
shaily
2 晚浪漫旅行
10/10
Beautiful property and incredible food options!
Thomas
5 晚浪漫旅行
10/10
Went here for my birthday and I will definitely be back. The staff was friendly and helpful. The resort restaurants were amazing! We will for sure be back!
Mercy
4 晚浪漫旅行
10/10
Amazing facilities, clean, big hotell but not too many people. We ended our honeymoon here and will definately come back.
真实旅客
2 晚行程
10/10
Great resort!
Hailey
4 晚行程
8/10
Frank
4 晚行程
10/10
We had an amazing stay and are already planning a return trip in November. The whole property was meticulously maintained and cleaned.
Colleen
4 晚行程
10/10
We had a fabulous time at this property! The dining choices exceeded our expectations. We especially loved Mura the Asian restaraunt. The property is beautiful, clean and not overcrowded. The staff is friendly and helpful. I am telling everyone I know to go to Unico 20 87!
Jennifer
4 晚家庭旅行
10/10
Zia Ali
4 晚行程
10/10
I love that the resort was adult only and all inclusive. It was a beautiful place and was nice that we could go from the pool and the beach with ease.
I would have liked more food options. It would have been nice to have some type of dessert option offered by the pool area. I disliked the way we were harassed to buy into the new properties after taking the resort tour. It was very much like a timeshare just worded differently. We will never take part in one of these again no matter what the offer “for free” or “discounted”. Very disappointing in how we were treated by being approved by 4 additional sales people after saying no.
Ebony
7 晚家庭旅行
10/10
Maravillosa
Diego
1 晚浪漫旅行
10/10
Fue una estancia relajante y placentera con mi pareja el hotel nos permitió volver a encontrar nos
ANDRES
2 晚行程
10/10
The staff was extremely helpful and had amazing service. The specialty drinks at each restaurant were also great.
Jacob
4 晚家庭旅行
10/10
Nos encantó, todo excelente, la comida 10 de 10
Fabiola
3 晚浪漫旅行
8/10
The noise at the "quite" pool was horrendous, especially later in the day. Our suite, which was wonderful, lost it's charm and value for the price due to the noise of both the folks who didn't care that this was a quiet place as well as the horrendous noise of dishes being done. For $1400 a night, this was NOT ok.