I think this is the first time I give such a low rating to hotels on this platform.
1. The room is extremely small and filled with unnecessary equipments that took away space.
2. This is a very old hotel renovate, and they mostly only renovated the lobby and building appearance. The walls are paper thin, you can hear everything from your neighbors. My room also has a very unpleasant industrial smell like burning metals. It didn’t feel clean. Everything they use is the cheapest. Above all, this hotel is priced at the higher end side.
3. They use passcode for hotel front gate which is absolutely unnecessary, it just blocked the customers outside the hotel for quite some time. I have seen quite a few confused guests including myself during my stay.
4. You pay for a “hotel” room fee, while you have a hostel experience.
Staff was professional, polite, helpful, and accommodating. The hotel and our room were clean.
Bradford
Bradford,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
ALEXANDRE
ALEXANDRE,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 2 日
The check in process was a nightmare. They requested I fill in basic contact and passport info ahead of time before they would release the check in info, which I did. Their system would not store my email, but they were emailing me, so I didn’t think that was an issue. On the day of check in, I still hadn’t received the instructions, so I emailed them. Not only would they not release it until I could get the system to recognize my email, they asked for a backup email before sending me the instructions(not required per their protocol). All of this was during a travel day, which is already hectic, and it took hours of corresponding back and forth VIA EMAIL which is what they wanted from me. They withheld the info until 7pm the day of check in. It was all so ludicrous and idiotic.
Pearl
Pearl,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
We were cautious about this place based on the reviews but we had a great stay. We had no problem at all with the noise and checking in was easy! Just read the instructions properly...
Daniel
Daniel,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Lovely location beside the gardens. Nice to have sliding door to private garden space.
Bill
Bill,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Very spacious for Japanese standards. It offers everything one needs. Nice pijamas and toiletries. It also has laundry facilities. If you want to rent bikes make sure you reserve them before