6/10 好
2025 年 8 月 2 日
Mixed Experience, but Excellent Staff and Great
Our stay at this hotel was overall okay, but it started off a bit rough. Upon arrival, we were given a very old and worn-out room. Less than an hour later, the sink literally fell off the wall. Thankfully, the staff reacted quickly and moved us to another room in the renovated section. That second room was completely different — modern, clean, and really comfortable.
What really stood out was the kindness and responsiveness of the staff — truly lovely and professional people. On the downside, the food wasn’t great, especially the breakfast, which we found quite average.
The location is also a plus: great for exploring Bogotá and in a safe area, so we always felt secure.
A tip for future guests: ask for one of the renovated rooms right from the start to avoid the kind of issue we experienced at check-in.
Maher
Maher,3 晚家庭旅行
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