Everything was great
Comfy bed, hotel and friendly staff.
Liza
1 晚家庭旅行
10/10
Great stay and experience!
Mercedes
1 晚行程
6/10
Stay was ok. My room key didn’t work four times. Had to be switched to another room. Amenities are sparse. Otherwise decent for a night
Emily
1 晚行程
10/10
Clean and comfortable hotel. Will stay at a courtyard again.
Sara
2 晚家庭旅行
8/10
Was nice, very clean. Only thing iron would not work
Aida
1 晚结伴旅行
10/10
Mark
1 晚行程
10/10
Guadalupe
1 晚行程
4/10
twyla
1 晚商务旅行
2/10
We came with a group that booked about 10 rooms. On the first night vehicles were broken into. I had a few cards in my console that were taken and attempted to be used. Thank god for fraud alerts. When asked if we could view footage we were told to wait for management. When they arrived we were told the cameras do not face the parking lot they only face the building. So calling the police or seeing anyone would be hard.
Ronniecka
2 晚商务旅行
10/10
Sebastian
2 晚行程
10/10
Silvia M
1 晚行程
10/10
Edward
3 晚行程
10/10
Bill
1 晚行程
10/10
Stephanie
1 晚行程
10/10
Diana
1 晚家庭旅行
10/10
Thomas
3 晚行程
8/10
Nice hotel
Wenting
1 晚行程
10/10
Odalys
2 晚浪漫旅行
2/10
I booked 3 nights at this hotel for a conference I was attending in Austin. I was working in Dallas to morning of my check in date when I got an email from Hotels.com saying the hotel couldn't honor the stay. I didn't see the email until after 6pm on my drive down from Dallas to Austin.
The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that Hotels.com had. I had to wait around for about 2 hours when I got to Austin to have a rep from Hotels.com help find me another hotel. He got me a room at a Hyatt Place in the area. Hotels.com covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days.
The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time.
The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.
Jordan
3 晚商务旅行
10/10
Staff is very welcoming and property very clean.
Jessica
2 晚商务旅行
10/10
Yaritza
1 晚行程
10/10
Great stay! Clean and comfortable. My only complaint would be that the bathtub was really slippery.