We came with a group that booked about 10 rooms. On the first night vehicles were broken into. I had a few cards in my console that were taken and attempted to be used. Thank god for fraud alerts. When asked if we could view footage we were told to wait for management. When they arrived we were told the cameras do not face the parking lot they only face the building. So calling the police or seeing anyone would be hard.
Ronniecka
Ronniecka,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Sebastian
Sebastian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Silvia M
Silvia M,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Edward
Edward,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Bill
Bill,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Diana
Diana,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Thomas
Thomas,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 8 日
What happened to customer service?
I booked 3 nights at this hotel for a conference I was attending in Austin. I was working in Dallas to morning of my check in date when I got an email from Hotels.com saying the hotel couldn't honor the stay. I didn't see the email until after 6pm on my drive down from Dallas to Austin.
The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that Hotels.com had. I had to wait around for about 2 hours when I got to Austin to have a rep from Hotels.com help find me another hotel. He got me a room at a Hyatt Place in the area. Hotels.com covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days.
The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time.
The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.
Jordan
Jordan,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Will be staying again
Great stay! Clean and comfortable. My only complaint would be that the bathtub was really slippery.
Vince
Vince,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
greg
greg,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
The front desk clerk was never welcoming and did not have even a smile or welcoming demeanor throughout the 4 day stay. Also during the stay somebody opened the front door while I was still in the room.....he claimed to be hotel tech and wanted to check if the refrigerator was working fine.....very very unusual and unprofessional !
KRIS
KRIS,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 7 日
Kate
Kate,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 24 日
Great
Pepper
Pepper,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Julie
Julie,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
It was great and the front desk was polite and it was a clear check in.
Jennifer R
Jennifer R,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Staff was extremely friendly and accommodating
Scott
Scott,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 13 日
Construction across the street started at 330 am! Lots of dump truck noise and back up alarms as well as rocks being dumped. Could not believe they started so early and it was incredibly noisy