The decor of the property was amazing, however the check-in process was very slow. While I showed the receptionist my reservation number and information, it took her a long time to find me in the system, then she indicated that she did not see my name. Then she eventually found it. Once we made it to the room the toilet did not flush. When I called downstairs she indicated that someone would be right up. After what seemed like 10 minutes, I called back. Then about 5 minutes later there was a knock on the door, the person that came up was the security guard. He piddled for a few minutes but kept saying it was fixed, then when I tried flushing the toilet, it did not work. This went on for a then the front desk called and said there was no maintenance on and that they were going to change our rooms. Keep in mind that it is nearly midnight and we had to get up for an early departure. No one offered an apology a possible credit toward my next stay nothing.