We have stayed at the hotel several time. The bill we received was difficult to understand and some adjustments were made. Overall we like the ambiance of the hotel which is quirky and are likely to visit again
Moira
1 晚行程
8/10
Out side pool ground needed weeding and shut at 5 pm think that’s a little early room 4 a little noisy as next to the bar cleaning area but did not put us of would stay again
Neil
3 晚行程
2/10
This could be the worst hotel we have stayed in. The hotel was filthy. Our room and bathroom were covered in dust, there was bodily hair all over the bathroom, mould and dirt all around taps and grouting. Staff were unhelpful and even acknowledged they get a lot of complaints. It’s as if they are purposefully running the hotel into the ground. Breakfast cereal was soggy and out of date, mouldy cheese and crackers were chewy! This hotel is absolutely nothing like the images on Hotels.com and a total misrepresentation on both Hotels.com and the hotel. Total rip off at £310 per night. Shame I didn’t get more photos. Contacted Hotels.com to see if we could leave but the hotel wouldn’t give the money back.
Matthew
1 晚家庭旅行
8/10
Michael
4 晚行程
10/10
Very easy comfortable stay
真实旅客
4 晚行程
10/10
A fabulous break for two nights. Atmosphere, staff, food, cleanliness all amazing. Felt totally refreshed. Spread out over quite a large area, must be a nightmare keeping it all up to date. Definitely recommend.
Kathy
2 晚行程
6/10
Rosemary
2 晚行程
8/10
James
2 晚家庭旅行
4/10
Julia
1 晚行程
6/10
Caroline
3 晚行程
8/10
Car hard to park ,lines would have helped. Had to ask for room service. Breakfast very good, staff very friendly and helpful in the hotel
Richard
5 晚行程
6/10
Hotel was tired and didn’t reflect the pictures advertised on website. Located next to run down staff accommodation, swimming pool looked pristine in pictures however the sun terrace was covered in weeds. Information at check was limited and slightly unwelcoming however staff on departure couldn’t have been better.
Outside patio and terrace could have done with some tlc. Grass needed cutting and whole house could do with a spruce up repaint
steve
2 晚行程
6/10
Like me, the hotel is showing its age and would benefit from a spot of TLC.
The hotel appears to be popular with oldies, but there are on-site facilities for the younger element.
The buffet breakfast is excellent, and the staff conscientiously helpful.
We didn’t use the main restaurant as accompanied guests' dogs aren't permitted. Understandable.
But we were given to understand by other guests that the food served therein is excellent.
A great base for exploring the Jurassic Coast.
A ride on on the #50 Purbeck Breezer is to be recommended, especially if you benefit from an OAP's concessionary bus pass.
Jeffrey
6 晚家庭旅行
6/10
We have stayed at the Knoll House before and it is really good if you have a dog. They are very accommodating with animals. We were able to eat with our dog.
We stayed in the same room as b4 and it was okay but lacks attention to detail. No wifi again in the room and had to go across to reception to log on.
The towels were not hung up and the bed not well made.
It was clean but the hotel itself needs
a bit of upgrading generally
The food was very good
and some of the staff were lovely.
A beautiful setting lovely grounds and lots of dogs. Thats a good thing.
Diane
4 晚家庭旅行
10/10
Lovely stay. Great food, weather, swimming pool. Room was clean and comfortable. Staff were friendly and professional
Jo
2 晚结伴旅行
8/10
Petrer Frost
9 晚行程
8/10
A friend and I stayed for two nights on Bank Holiday. The welcome was friendly, everything worked and the service was excellent. The decor in the main house was rather tired butwas adequate and the room price reflected this.The food was good and the beds comfortable.
David
2 晚结伴旅行
8/10
Caroline
2 晚行程
10/10
Lob
louise
2 晚家庭旅行
6/10
We have stayed here before a number of years ago.
The bedroom and bathroom were very tired. and the furniture a very average condition. The room was cramped and we were disappointed with this aspect of our stay.
Judith
2 晚行程
10/10
Wonderful stay staff very friendly and helpful rooms clean and comfortable food fantastic onl used the outdoor pool which was warm and clean the pool surround was clean and sheltered.
We were a family of 6 sisters and we loved everything about the stay
真实旅客
3 晚家庭旅行
10/10
Dan
2 晚行程
10/10
Clare
2 晚行程
10/10
Our stay was superb. The hotel itself, the location and above all, the team of staff were all first class. The staff couldn’t have been more helpful…