This is a lovely hotel, however, much of the staff is very snobbish. We arrived on Sunday around 2 PM and were promptly told that check-in was not until 4. We waited it out, but I did not appreciate the brush off. In addition, the coffeemaker is an ILLY. I knew how to operate this, but it was not operating properly, so I had to stand and keep pressing the icon (4 times) to get a regular cup of coffee. The rooms do not have a microwave. I find this inconvenient. TO be such an expensive and convenient hotel, they amenites do not match expectations. This was not my first experience there, but it will be my last. Last year, the rate was doubled for my last night there with no explanation. Since I was there at my own expense to be a judge for National History Day, I was very shocked. I asked to speak to a manager, but one was not available. I got phone numbers and called the next day. I left a message, but was not called back. I called a second time, again with no response. I do not believer this is good customer service. I chose this hotel due to its proximity to the campus. WIthout a car, it was walkable to my judging assignments, but I will figure something out in the future.