This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
jeffrey
jeffrey,1 晚行程
Orbitz真实住客点评
10/10 绝佳
2022 年 12 月 30 日
Lovely place, friendly staff, and the food especially the fish was amazing.
Valerie
Expedia真实住客点评
4/10 尚可
2022 年 9 月 26 日
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am
Then next morning the music started back at 7am
Edgar
Edgar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2022 年 7 月 4 日
Boureima
Boureima,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 5 月 17 日
Great value for your money and very serene
Valerie
Valerie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2022 年 2 月 21 日
Good
Amazing
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2021 年 10 月 12 日
Jecinter
Jecinter,1 晚行程
Orbitz真实住客点评
8/10 很好
2021 年 2 月 22 日
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
真实旅客
2 晚商务旅行
Expedia真实住客点评
2/10 很差
2019 年 12 月 27 日
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least.
Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
真实旅客
1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2019 年 10 月 4 日
Great staff and facilities - location a bit far from Kisumu but peaceful.
真实旅客
1 晚商务旅行
Expedia真实住客点评
2/10 很差
2019 年 8 月 22 日
My First Stay at the Kisumu Grand Royal
Overall comfortable. Our meeting was facilitated very well.
Lutta
Lutta,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2019 年 8 月 13 日
Markus
Markus,3 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 7 月 24 日
GREAT TRIP
Andrew
Andrew,6 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2019 年 4 月 13 日
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
真实旅客
1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2019 年 2 月 2 日
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Alex
Alex,1 晚行程
Expedia真实住客点评
8/10 很好
2019 年 1 月 5 日
I lost a smart phone, a power bank and international socket adapter
真实旅客
2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2018 年 8 月 8 日
Luxury in Kisumu
The Grand Swiss Hotel is a taste of luxury at a good price.
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 4 月 15 日
They went out of their way to ensure that you are comfortable.
Similar to a 4 star hotel in the USA.