The room itself was absolutely beautiful and so clean. And compared to everywhere else we stayed in Italy, it was also a very ample size. On our first night, we were both woken up by the road noise right outside (we were on the street side of the building) and we asked if it was possible to move. They said they were fully booked and couldn’t move us, but went out of their way to try to help us find solutions, including giving us some ear plugs. And we actually got used to the road noise very quickly and it really wasn’t that busy, so by the end of our 4 day stay we were sleeping like babies. We were really impressed with their kindness and thoughtfulness. All staff members that we interacted with were so nice and friendly. Also, we got a free bottle of wine, which was a lovely touch. My only real negative would be that the exterior shutters were permanently closed so it was kind of dark in the room, but looking at other buildings, it seems like all the hotels in Florence do this, at least in the rooms that face the street.