6/10 好
2025 年 7 月 27 日
We expected better
I booked 2 rooms. One I requested an accessible room with grab bars. I didn’t realize I needed to be specific, ie grab bars in bathtub or walk in shower and bars by toilet and elevated toilet. My note was acknowledged. It it was not clear to me until check in and seeing the room and then calling it was for hearing. I do not understand why whoever replied did not ask. My other room was near a machine of some sort that made noise all night. I would not recommend anything in Monroe near the low 100’s. I’ve stayed here before and had no issue. The room itself was comfortable otherwise but the accessibility challenging room was a challenge for an aging relative.
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