The lobby area and front stairway were the only attractions of the hotel. After hearing the air conditioning system was TO OPEN THE WINDOW!, we realized now that we should have exited then! The elevator was very rickety and we were happy we made it to our floor. Our room was absolutely tiny...like shoebox tiny! I confused the bathroom door with the room door bcs they were so close together! We hated it!! There was not a shred of luxury or comfort in our $450+ room!! The hotel was extremely understaffed. We actually felt sympathy for the lone representative at the front desk. Room service was unavailable, spa was closed, and we started questioned how capable the hotel would be to provide CLEAN linens and bath items! We will never recommend this hotel!!
Glenfield
Glenfield,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Kayla
Kayla,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
James
James,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Elliott
Elliott,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Walter
Walter,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Sharon
Sharon,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Claude
Claude,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Beautiful building. location walkable to restaurants.
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 19 日
Curtis
Curtis,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 15 日
Not as good as it use to be when it was the Biltmo
Not having a full service restaurant that serves a full breakfast was not good. My wife and I went to their bar and waited 10 mins to get served a drink that was mediocre at best. The bar was understaffed.
The room was small but clean. The bathroom was another story. No hot water. It was warm at best. The tub sides were too high. I had both my knees replaced. It was tough to get in and out of the tub. I wa last at the hotel when it was known as the Biltmore. It was warm a lot better then that it is today. My wife and I will not be coming back.
john
john,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Danya
Danya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Mariel
Mariel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 29 日
Rocky start
We were able to check in early for an additional cost. The heat was not working in our room the TV and light switches where off. We initially had to leave the living area light on in order to turn on TV and keep the fridge on. After contacting the desk they were able to resolve it. We also found a fork in the sofa when we arrived so they came and did an extra cleaning.
maria
maria,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 27 日
For the price we paid, you'd expect valet service, kind of a pain to park when you have dinner reservations within 30 minutes of checking in.
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 24 日
Sean
Sean,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Camryn
Camryn,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 19 日
Beautiful vintage hotel.
Very cool vintage hotel. Rooms themselves were nice, updated. Beautiful lobby. Small room that had all of the essentials. The only negative thing was their heating system. The first room we went to was 92 degrees! We attempted to adjust the thermostat but when we came back later it was 91. We changed rooms, that too was hot (78) but we turned off heat and it stayed a comfortable 71 overnight. We were told the heating system is old and only goes on our off, the thermostat has no effect. Other than that it was a good experience. The front desk was very accommodating when we wanted to switch rooms.
Rich
Rich,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Hotel staff greeted us were professional. Answered all our questions and loved the location
Joseph
Joseph,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
The decor was really cool and I enjoyed my stay. The lobby looks like it's from twin peaks.
Lauren
Lauren,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
For a quality inn the attached restaurant is terrible.
I've been on the road for 57 years and this restaurant is
2nd only to the pre 1992 Russian food. Served cool, sent back, horrible, salad must have been from New Year's Eve, but, this was Jan7th. I should have been leery when we were the only ones in there.
Totally disappointed even though it's not yours it reflects
upon you