We were unable to check into our room when we arrived at 4:00,pm because their systems were down. I contacted them at 10:30 pm to see if we could check in and was told yes because our room Was already paid in full but whrn we arrived there was no one at the front desk to give us a room card, nor a hotel phone available to dail 500 per their sign. I called the msin numbet several times and was advised I would have to get a refund from my third party I booked with. This is ridiculous that I paid for a room in full and was unable to check in due to no one being available to let us in. I have NEVER been to a hotel that didn't gave someone on site! I am requesting a full refund!
LaKesha
LaKesha,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 20 日
Noe
Noe,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 15 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 13 日
No elevator service
Myo
Myo,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 8 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 5 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 12 日
Rafael
Rafael,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 1 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Clemente
Clemente,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Nyxie
Nyxie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
5 stars
The best family was happy
Jesus
Jesus,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Kanecian
Kanecian,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
Hotel review
It wasn't too bad! I ask for a room on the top floor for more quiet and nobody stomping above me. My room was clean but look like they didn’t clean the floor. Also the people next to me was playing music loud until 2am and one night I heard them arguing and yelling. The trash bags in the room are so cheap, my bags broke on me and didn’t have but one extra bag to use. No housekeeping while you stay I had to walk to the dumpster to take my trash bags.The front desk people are nice and it not too bad of a stay, It can be better though.
Ericnisha
Ericnisha,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 9 日
Stacy
Stacy,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 5 日
Gabriela
Gabriela,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Timothy
Timothy,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Krisstian
Krisstian,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 21 日
Lacking customer service. Kitchen had no essentials:/