Abaton Island Resort & Spa

5.0 star property
Luxury beachfront hotel with spa, near Stalis Beach

Choose dates to view prices

At Abaton Island Resort & Spa, you can spend time at the beach getting a beach massage, plus you'll be within a 15-minute walk of Star Beach Water Park. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Buddha Bar, one of 4 restaurants, serves local and international cuisine and is open for breakfast and dinner. This luxurious hotel also features a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers love the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Beach towels
  • Pool bar
  • 24-hour room service

For families (6)

  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is CNY1,861
CNY2,233 total
includes taxes & fees
Apr 26 - Apr 27

Why we love this property

Sandy beach getaway
Experience exclusive beachside services at this beach hotel. Relax with complimentary towels and indulgent massages, or enjoy nearby snorkeling and windsurfing.
Spa sanctuary
The full-service spa offers couples treatments, massages, and body therapies daily. A sauna, steam room, and garden create the perfect wellness retreat.
Beachside luxury living
Discover a slice of paradise at this luxury hotel on the beach. Unwind in the flourishing garden or indulge in refined design elements throughout.

Room options

Available filters for rooms
Showing 28 of 28 rooms

Luxury Room with Sharing Pool

  • Sleeps 2

Abaton Collection Suite with Sharing Pool

  • Sleeps 3

Dream Villa With Private Pool-Beach Front

  • Sleeps 3

Deluxe Room, Sea View (Deep Blue)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Thalassa, Sea Front)

  • Sleeps 2
  • 1 King Bed

Deluxe Loft, Sea View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room (Guestroom, Sharing Pool)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Luxury Room, Jetted Tub (Guestroom, Outdoor jetted tub)

  • Sleeps 2
  • 1 King Bed

Luxury Room, Private Pool (Guestroom)

  • Sleeps 2
  • 1 King Bed

Suite (Abaton Collection, Sharing Pool)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Abaton Collection, Outdoor Jetted Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, Private Pool (Abaton Collection)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Private Pool (Guestroom, Sea Front)

  • Sleeps 2
  • 1 King Bed

Luxury Loft, Private Pool (Seafront)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Honeymoon Suite, Private Pool (Island, Sea Front)

  • Sleeps 2
  • 1 King Bed

Villa, Private Pool, Beachfront (Dream)

  • Sleeps 4
  • 2 King Beds

Royal Villa

  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

Honeymoon Island Suite With Private Pool-Sea Front

  • Sleeps 2

Loft Luxury Seafront With Private Pool

  • Sleeps 3

Royal Villa

  • Sleeps 5

Luxury Seafront Room with Private Pool

  • Sleeps 2

Abaton Collection Suite with Private Pool

  • Sleeps 3

Luxury Room with Private Pool

  • Sleeps 2

Loft Deluxe Sea View

  • Sleeps 3

Thalassa Deluxe Sea Front Room

  • Sleeps 2

Deep Blue Deluxe Sea View

  • Sleeps 2

Abaton Collection Suite with Private Outdoor Jacuzzi

  • Sleeps 3

Luxury Room with Private Outdoor Jacuzzi

  • Sleeps 2

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About the neighborhood

Map
Themistokleous Ave., Hersonissos, Crete, 70014

What's nearby

  • Star Beach Water Park - 9 min walk - 0.8 km
  • Lychnostatis - 10 min walk - 0.9 km
  • Stalis Beach - 3 min drive - 3.5 km
  • Port of Hersonissos - 5 min drive - 4.2 km
  • Malia Beach - 8 min drive - 6.9 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Buddha Bar Beach - ‬3 min walk
  • ‪Minos Restaurant - ‬17 min walk
  • ‪Aleko's Garden Beach - ‬11 min walk
  • ‪Theodora's Garden - ‬13 min walk
  • ‪Artemis Restaurant Nana Beach - ‬7 min walk

About this property

Abaton Island Resort & Spa

At Abaton Island Resort & Spa, you can spend time at the beach getting a beach massage, plus you'll be within a 15-minute walk of Star Beach Water Park. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Buddha Bar, one of 4 restaurants, serves local and international cuisine and is open for breakfast and dinner. This luxurious hotel also features a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 152 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)

What to do

  • On the beach
  • Boat
  • Shopping
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • DVD player
  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Buddha Bar - This sushi bar specializes in local and international cuisine and serves breakfast and dinner.
Bony Fish Seafood - This restaurant specializes in local and international cuisine and serves lunch and dinner. Reservations are required. Open daily.
Elemes Cretan Cuisine - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Wow Steak House - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number 1023202

Also known as

Abaton Island Resort Hersonissos
Abaton Island Resort
Abaton Island Hersonissos
Abaton Island
Abaton & Spa Hersonissos
Abaton Island Resort Spa
Abaton Island Resort & Spa Hotel
Abaton Island Resort & Spa Hersonissos
Abaton Island Resort & Spa Hotel Hersonissos

Frequently asked questions

Does Abaton Island Resort & Spa offer free cancellation for a full refund?

Yes, Abaton Island Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Abaton Island Resort & Spa?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Abaton Island Resort & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Abaton Island Resort & Spa?

Yes, there's free self parking.

Is airport shuttle service offered by Abaton Island Resort & Spa?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Abaton Island Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Abaton Island Resort & Spa and nearby?

Have fun with onsite activities such as boating, and improve your game on the tennis courts. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Abaton Island Resort & Spa also has a 24-hour fitness center and a sauna, as well as an arcade and a garden.

Are there restaurants at or near Abaton Island Resort & Spa?

Yes, there are 4 onsite restaurants, featuring local and international cuisine.

Does Abaton Island Resort & Spa have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Abaton Island Resort & Spa have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Abaton Island Resort & Spa like?

Abaton Island Resort & Spa is a short 11-minute walk from Star Beach Water Park and 10 minutes' walk from Lychnostatis.

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Reviews

Abaton Island Resort & Spa Reviews

9.4

Exceptional

9.4

Cleanliness

8.2

Location

9.2

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet was consistently excellent with a variety of tasty options to please anyone. (10 reviews)
  • The beach at this property is lovely, with great views, a small sandy area, and a lively Buddha bar. (8 reviews)
  • The spa was excellent, offering wonderful treatments and a peaceful ambiance. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Food
Service staff
View
Breakfast
Beach
Ambience
Restaurant
Private pool
Luxury

Reviews

Verified

10/10 Exceptional

Très bon séjour malgré les 2 bémols

Je n’ai pas utilisé le spa que j’ai trouvé assez cher. Je n’ai pas apprécié le fait que l’on ne puisse pas accéder aux installations sans mettre une somme folle dans un soin ou massage. Ils devraient donner l’accès au hammam etc…aux guets moyennant un petit supplément comme cela se fait ailleurs dans les hotels de même catégorie ! De ce côté là un peu déçue. La nourriture chère pour ce que c’est mais pas mauvaise. Le reste parfait. Très bon accueil et très beau cadre. Nous avons séjourné 2 nuits au lieu de 4.
Blanche, 2-night trip
Verified

8/10 Very good

Amazing, luxury hotel with amazing views surrounding the whole hotel. We went towards the end of September so it was quieter and the weather was still great. Food at all the restaurants, including the breakfast and dinner buffet was amazing, some of the best we’ve had whilst away. Food at the restaurants can take a while to come, but it is because the food is freshly made and you can taste the difference. The only downside and why I gave 4 star instead of 5 star is because of the lack of accessible free drinking water on the hotel. To me this is a basic human need especially whilst in the sun and should not be used to make money. On the hotel site it’s self you can drink small bottles of water in mini bar which are €3.50 each, or in the hotel shop there were only a few small bottles for €0.90. Please just make it easier for people to drink water. We walked to the supermarket a 5 minute walk away every day to buy big bottles of water. We stayed in the luxury private pool seafront room which was incredible, waking up everyday to sit on our terrace with views of the beautiful beach and have our own pool overlooking it was very special. The beach was lovely, there is a small bit right in front of our room near the Elemis restaurant that is sandy and you can swim in.
georgia, 5-night trip
Verified

6/10 Good

Piscine agréable ,
andre, 7-night trip
Verified

10/10 Exceptional

Amazing customer service! Really happy with our stay and the grounds are lovely too! We came for our honeymoon and were treated so well.
Sharing Pool Room
Jacuzzi Room
Akintayo, 6-night trip
Verified

8/10 Very good

We purposely chose a room with a plunge pool but the water was too cold to enjoy it
Ronni Michele, 5-night trip
Verified

10/10 Exceptional

Tutto perfetto, dall’accoglienza alla pulizia all’attenzione ai dettagli!
Francesco, 5-night trip
Verified

10/10 Exceptional

Der Service ist so aufmerksam. Wir mussten einen Tag später anreisen, weil ich aufgrund von Krankheit nicht pünktlich reisen konnte und ich wurde mehrfach von mehreren Mitarbeiter/innen gefragt wie es mir geht und ob sie etwas für mich tun können. Jeder wusste sogar welches Zimmer wir haben. Es gibt 24/7 Room Service, der cleaning Service ist super lieb, die Zimmer sind toll und der Pool auch. Es ist wirklich alles so lieb und zuvorkommend. Das wirklich einzige ist, dass der Pool schon ziemlich kalt ist aber das mag ja auch Geschmacksache sein
Katharina, 3-night trip
Verified

8/10 Very good

Nice lobby and nice staff. Good breakfast. That’s where the good ends. The hotel itself is quite old and in need of good renovation. There are some signs of limited updates, but overall the facility is showing its age. Overall, it feels like an old all inclusive hotel in Cancun that have seen its better days. The worst part is how the shower and sink and toilet are played out. Insanity. We wouldn’t pick it again if we were in Crete.
oleg, 2-night trip
Verified

8/10 Very good

Well designed. Nice interior. Good breakfast catering.
Michael, 4-night trip
Verified

4/10 Fair

Rude managers and half board mess

The staff, especially the managers are very rude. When asking them questions, they act like they don’t want to talk to you. We booked half board and no one knows what is going on with it so it causes lots of arguments and tension between the guests and staff. Me and my husband stayed in a room and they only left one towel. They also left bin bags in my room. For the price , I was expecting a 5 star experience and it was far from that.
Deborah, 5-night trip
Verified

10/10 Exceptional

Gorgeous hotel, great staff and overall perfect stay.
Sophia, 7-night trip
Verified

10/10 Exceptional

Amazing resort, views, food and service. Nothing to fault
Bepul, 6-night trip
Verified

10/10 Exceptional

Het was een heel fijn verblijf, de kamer was super netjes. Iedere avond kwam het personeel een flesje water brengen. Je kunt roomservice heel de dag bestellen, van de roomservice was niet altijd alles lekker. Het ontbijt bij het hotel is heel lekker, er is genoeg keuze en het uitzicht waar je eet is heel mooi! Verder is het een rustig hotel, ook bij het zwembad is er altijd nog plek, ook nog in de middag. Ik heb het heel goed ervaren het hotel!
Sanne Janne Mariëlle de, 7-night trip
Verified

10/10 Exceptional

Beautiful hotel with great facilities, super friendly and helpful staff. Breakfast a real highlight, one of the best buffet breakfasts we have experienced. Delightful not to experience any of the usual sunbed challenges around the pool. Super windy weather made shade quite difficult though as staff stopped us putting up umbrellas and the access to the beach/sea was quite difficult. Games room was a great asset but could do with some love & attention as wasn’t a place you wanted to dwell in. Would highly recommend Abaton.
Deborah, 10-night trip
Verified

6/10 Good

Hotel ist Sauber und die Zimmer sind gut. Leider geht Ihr Konzept nicht ganz auf. Es wird auf Edel gemacht, doch leider ist das Personal nicht geschult und das Buffet ungenügend. Preis/Leistung stimmte für uns nicht.
Thierry, 7-night trip
Verified

10/10 Exceptional

Das Hotel ist wunderschön!
Gundula, 6-night trip
Verified

10/10 Exceptional

Exceptionnel

Sejour exceptionnel tout était parfait ,la localisation la beauté du site ,l accueil,la propreté et la qualité des repas rien à envier aux grandes tables un seul mot merveilleux
ELIE, 14-night trip
Verified

10/10 Exceptional

Traumhaftes Hotel mit umwerfendem Ausblick und wunderschön eingerichteten Zimmern
Julia, 7-night trip
Verified

10/10 Exceptional

The resort was absolutely stunning, amazing views and such a relaxing stay. Sunrise and Sunset were always perfect. The facilities were great and the staff were very welcoming at reception with a welcome drink. The room was reasonably clean and they changed the towels every day which was great, as well as provided both morning/evening cleaning. The cleaning wasn’t very thorough as I noticed in the toilet there were a lot of hairs behind the door/toilet that were easily wiped up with a tissue. The gym had great air con and open anytime of day. I thought that the massage treatments were very expensive at €90 for half an hour, it could have been more reasonable. The biggest let down was I felt the staff at the Buddha Bar were very rude unless you were spending a lot of money and the service was extremely slow. I also found it strange that even though you had already paid for the hotel, some beds (the ones in the water) were an additional €150 per day. We decided to go outside of the hotel for dinner to Hersonissos or Koutoulofari (old village on the hill) which were much more reasonably priced and only 20-30mins walk or 5 minutes taxi
Laura, 5-night trip
Verified

10/10 Exceptional

Spent 4 nights here with my wife as part of our Honeymoon in Greece. It was absolutely splendid. Such a peaceful, wonderful resort with great amenities. The pool side is absolutely breathtaking and so relaxing. There is a great pool bar nearby and the servers bring you drink and food in very timely fashion. I had originally a sea view only room and they upgraded us to a shared plunge pool room for free. This was an awesome upgrade. We used the plunge pool a bunch and its basically your own private pool. The room is super comfortable. Don't mind the key-powered room because once you get and put your card in then turn on the AC, massive vents cool the room in minutes. The breakfast buffet was always excellent with so many tasty options sure to please anyone. We ate at the Cretan restaurant they have there and it was so romantic. The food was extraordinary and among the best we had had on Crete. There are a lot of awesome picture and video taking opportunities on the resort too. Sure to make your friends and family jealous. Some cool local beaches nearby with great views and clear waters - just ask the staff there and they will tell you the options. Only 30 min from the Heraklion airport - no need to deal with the huge journey to Chania if you are not so inclined to go there, can have just as much of a great time at Abaton. Highly recommend! We will be coming back!
Aryan, 3-night trip
Verified

10/10 Exceptional

Great Anniversary Stay

Our stay was amazing. The hotel was clean and well maintained. The staff was very attentive and warm with nice complementary touches throughout. They made our anniversary trip to Crete truly memorable! We would definitely recommend
Samantha, 5-night trip
Verified

10/10 Exceptional

The property was amazing. Staff was friendly, the location was beautiful and located around many areas. I was able to take the bus to Malia and Hersonissos. I would love to come back to Abaton and create some content! Everything was amazing
Hannah, 3-night trip
Verified

10/10 Exceptional

Fantastic! We went on a honeymoon here. We really can’t wait to return. We’re a gay couple and we felt incredibly safe and welcome. Food and drinks were amazing. Sushi at Buddha bar was awesome. And the drinks, Melon Crush and Abaton Spritz were lush. We had a joint shared private pool which was the perfect option for us. We ended up making friends with our neighbours and we went for some after dinner drinks with them one evening. The whole atmosphere is very relaxed and welcoming. We can’t wait to return.
TOM ANTHONY JAMES, 5-night trip
Verified

10/10 Exceptional

Insgesamt war alles hervorragend, es gibt nur wenige Kleinigkeiten, die ich auszusetzen hätte. Das Hotel an sich ist wunderschön, die Lage und auch die Räumlichkeiten / Umgebung. Das Personal war sehr nett und man wurde mehrmals gefragt, ob alles in Ordnung ist und man noch irgendwas machen könnte, um den Aufenthalt weiter zu verschönern. Da mein Partner und ich uns pflanzlich ernähren war das vegane Essensangebot auch ein wichtiger Punkt für uns. Es gab eine sehr große Auswahl und alles war gut gekennzeichnet, wobei wir uns bei ein paar Gerichten nicht 100% sicher waren, ob die jetzt wirklich vegan sind. Es waren auch Süßspeisen mit Honig als vegan gekennzeichnet, obwohl das definitiv nicht so ist. Das Highlight waren die Artischocken, die es (leider nur) am ersten Abend gab und die Zitronen-Kartoffeln – SO lecker!! Generell waren alle Gerichte mit Kartoffeln mega lecker! Kompliment an die Köche! Die KellnerInnen waren auch alle sehr nett und zuvorkommend. Nur das ständige Wasser nachschenken beim Abendessen war uns ein bisschen zu viel. Was ich auch noch erwähnen will, da kann aber das Abaton nichts dafür: leider konnten wir immer wieder Gäste beobachten, die am Buffet alles mögliche auf ihre Teller aufluden und dann mehr als die Hälfte stehen liesen.. nehmt euch doch bitte nur das, was ihr wirklich esst.. es wurde auch so viel Orangensaft wieder weggeschüttet, auch am Strand war einiges an Müll. Sobald die Leute auf Urlaub sind, ist ihnen vieles egal. Würde gerne noch m..
Am Weg zum Strand
Wunderbares (auch veganes) Essen
Mega Ausblick
einer von vielen wunderschönen Sonnenaufgängen
Katrin, 7-night trip
Verified

8/10 Very good

It was a fantastic experience. The reason for the lower markings on some areas are: Our reservation was for 3 people (2 adults, 1 child) and we were only provided with accommodations for 2 (towels, bedding). We had a Loft, with a pullout couch for the child. The pullout did not have bedding (pillow, sheets, blanket). I called the reception multiple times (4) to have them send some to our room, and they were not delivered until late in the evening, after the 4th call. For the towels, I had to call reception at least once per day for the first 3 days, to have an extra towel provided so we all had a towel for showering. Cleanliness, overall we were very satisfied with the cleanliness of the room, however, one of the decorative throw pillows was very badly stained (looked like it could possibly be blood), we left it out and visible for housekeeping to replace it, but every time we returned, the pillow was still there with the stained side turned over so it was not visible again. There were also 2 occasions when the clean towels provided were stained, or not cleaned. They had brown colored stains and marks on them in some areas, which weren’t noticeable until the towel was unfolded. Overall the stay was very pleasant. It is a beautiful resort with much to offer. The staff were very friendly, and seemed to go above and beyond to provide an overall great experience. They even allowed us to check in 1 hour earlier.
Dylan, 5-night trip