The location of the Fairfield was great, and the people we spoke with on staff were friendly. However, we found an issue with a broken pocket door that had come off of its track on our first night there. We called down to the desk and let them know, but nothing was done about it that first night or the following morning. We asked if we could switch rooms to one with a functioning bathroom door, but we were told no. We went down and spoke with the person at the desk later on day two and someone did eventually come and fix it. But for a family of four all sharing one bathroom, it was a challenge to physically lift and try to close the door each time someone needed the bathroom. Ideally rooms would be checked for major issues, though I understand that nobody can catch everything at a busy hotel. However, once the problem was known about, it would have been best if the problem were addressed right away or at least if there was some kind of communication from the hotel regarding what the plan would be.