Taxi and cars can’t access the hotel espacially peak hours. Service takes long time. Hotel is a little old, doesn’t feel like a 5 star hotel.
Manal
1 晚结伴旅行
8/10
the hotel itself is very good and the staff are so so cooperative
The only drawback was the distance you have to walk to haram with the high ramp
Ali
2 晚家庭旅行
6/10
Service réduit
Mostafa
1 晚行程
8/10
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Syed
3 晚行程
10/10
真实旅客
2 晚家庭旅行
10/10
Osman
3 晚行程
10/10
close to Haram
Mahfoud
1 晚行程
10/10
Saniya
4 晚行程
10/10
Adamu
5 晚行程
10/10
Proximité de la Kaaba
Abou
3 晚行程
10/10
Taslima
4 晚行程
6/10
Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter.
After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque.
I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be
5 1/2 hr with 14000 steps.
Not sure what can be done as there is so much construction going on making acces to the mosque difficult.
Housekeeping staff was excellent.
Mr. Usal Hosen.
Mr. Mohammed Edris.
Front desk concierge staff extreme helpful.
Rakib.
Mohammad Ebrahim
Shakil.
Lounge staff.
Emad Bin Wajih
Mohammad Raju Mia.
I encountered with Thea staff and they were very helpful.
Thank you for everything.
Sultana
2 晚行程
10/10
Close to the HARAM , GREAT STAFF.
Mohamed
1 晚家庭旅行
8/10
Nice
shaheed
2 晚行程
8/10
The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel
Riasat
4 晚家庭旅行
6/10
Saira
2 晚行程
10/10
We were very pleased with our stay. Your staff is very helpful and friendly. The facilities are also great. I would like to mention that our room service person, Mizanur Rahman, was very helpful! He constantly helped me and family with our requests and was always very accommodating. Thanks Miza and Sheraton Staff!
Nabil
4 晚家庭旅行
8/10
Very good
Moh'd
6 晚行程
10/10
Shahrin
1 晚行程
8/10
Excelent room cleaning. Many thanks to Ali Hussain for keeping room clean.
Hocine
5 晚家庭旅行
10/10
Close proximity to the masjid
Yasir Mohammad
3 晚行程
4/10
The shower drain was blocked , it terrible the water was elevated in the stand shower, instead of be being clean i got dirt . Yes !!!!!!
Nadia
1 晚行程
8/10
A lovely room and wonderfully maintained by Shelim who was always very polite and courteous to anything required to allow our stay to be comfortable.
I chose this hotel for its closeness to haram access via bridge however this was not the case. The route was longer than expected due to construction, and it was a steep climb. Felt disappointed for the price i paid due to the location.