Even though their website states that they're pet friendly, they don't accept cats. This is a very confusing message. I am a disabled person who has an emotional support animal, who was looking to stay long term in a hotel until my apartment was ready in 2 weeks. I just moved from Texas and don't have friends or family around. They threw me out and was homeless while the refund wad processing, which took 9 days. I ended up sleeping in my car with my cat, and they could care less about finding me other alternatives of accommodations. And when I did ask for help on that, they gave me a list of homeless shelters. Mind you, I already signed a hotel contract that was a requirement and was very honest about my 17 year old cat, they didn't ask me about her until AFTERWARDS.