2/10 很差
2025 年 6 月 4 日
Do Better HOPI CULTURAL CENTER!!
On the day I was to check in, i knew it wouldn’t be after front desk hours, which is 8:30 pm. I called just after 4pm, which is check-in time, to let them know that I had reserved a room and that it would be a very late check in. I was told that it wasn’t a problem and that there would be a security lock with the key inside. I was given the 4 digit “code” to the lock. During my call with the front desk, I wasn’t given any information on how to open the lock nor was I given any assurance that there would be assistance if I needed it. After a long and tiring day I arrived at my room with my family. It was after 11pm. The door had the lock (pictured) with the only instructions, hand written and barely legible. That’s it!! I didn’t get any type of instructions on how to open the lock. I could not get into my room!! There was no one to call for help because I wasn’t given any information when I called. I tried numerous attempts to open the lock. My family lives locally so I called my sister for help and she couldn’t open the lock either. So I had the idea to use google and YouTube to show me how to open the lock. It worked but it was so annoying to have to go thru all that and at that time of night. What’s even more annoying is when I finally got into the room, there was a piece of paper (pictured) from the hotel with the front desk hours and a NUMBER for assistance after 8:30pm. This number could’ve came in handy when I needed it.
Kendra
Kendra，1 晚家庭旅行
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