We spent most of our time on other islands and wanted to ensure our one night in Santorini was special. That's why we booked a room with a hot tub to enjoy the sunset and end our vacation relaxed.
When we checked in at 4 pm, the receptionist was nice but repeatedly asked about our checkout time. I confirmed we’d leave at 11 am, the latest time.
After dropping off our stuff, we went to explore the island. We returned for the sunset but found the hot tub filthy, with debris, garbage, and dirt. It was unusable. While I’m generally laid-back and don’t expect perfection, this was unacceptable.
The next day, breakfast took longer than expected, and we were about ten minutes late checking out. The front desk called to remind us, though my husband had already been loading the car, and the receptionist could see us. When I left the room, the cleaning lady was waiting by the door, which felt rude.
I turned in the key and asked if the receptionist was the manager. She wasn't but asked how she could help. I explained the hot tub situation, noting that I paid almost $500 for the night and the hot tub was unusable. She was dismissive, saying hot tubs are never clean and cleaning staff leaves at 3-4 pm. I reminded her we checked in at 4 pm. Her rudeness was disappointing.
Despite the bad experience, the view from the property was amazing. I wish I could have used the hot tub to enjoy it. Just because we had this experience doesn’t mean you will.
