We have booked many hotels and my wife has never had a problem checking in first, and I meet with her in our room, later. When she went to check in, she had the reservation #, when it was booked, where we booked it, ability to open app. to show the booking, State ID, even a marriage certificate (because we were moving into the area and happened to have the box in the car) Our shared credit card was used for the booking, and a plethora of other ID. Yet, when she arrived with my daughter and dogs, the female manager said she could not let her check in because I was not there. I was driving a moving truck a few hours behind them. Now my wife who is disabled, was told to sit in her car and wait until the next shift arrived and maybe he'd be more accommodating (about 45 min.). So my wife went to her car, called me and I called the hotel directly, willing to take a pic of my license, and tell them it's a shared card. They still would not allow her to check in. The male manager actually asked her "what do you think you're pulling her?" My wife was dumbfounded - she was accused of doing something shady. He was very offensive to her. Finally, the manager relented - after a considerable amount of time and my wife not letallow her to check in, and I showed up about an hour or so later. Suddenly the manager is apologizing to me - not to my wife that was treated like a criminal.