I have already paid for the room, but upon arrival, the front desk still requires me to pay for the hotel
Jun
1 晚商务旅行
4/10
Zhen
1 晚浪漫旅行
4/10
Room was clean but that’s probably the only positive thing. Housekeeping was scarce, towels were dirty and the room only came with one set of towels. When I asked for more they brought me some dingy stained blue towels because they were apparently washing the other ones. The hallway looked like it hadn’t been cleaned or vacuumed in days. Definitely won’t be staying there again unless it’s my only choice
真实旅客
2 晚行程
8/10
corey
1 晚行程
2/10
Bad cigarette smell on the 4th floor.
Hallway rugs smelled bad.
Chair in room was worn out..
Selvi
2 晚行程
2/10
I arrived very tired around 4 after a long drive and just wanted to nap for an hour or two. I checked in and immediately heard loud thumping above my head. I thought it would pass and laid down and listened to it for a full hour straight. I reported it at the desk and was told that the kids that stay there just got home and they would speak to them. I headed out for dinner and arrived back around 6 to continued loud thumping. I alerted the front desk again and they said they would speak to them again. I went to take a shower and noticed that there was trash in the bathroom trash can, hair in the sink and tub, stains on the tub and toilet and crumbs on the floor. There also was no soap or shampoo so AGAIN I went to the front desk to get those things and report AGAIN the loud noise. After another hour I called the front desk to report AGAIN the loud thumping. He apologized and said he would speak to them. I then asked for assistance on hotels.com and was told maybe I should ask the guests to be quiet which is NOT the right thing to do. The loud thumping was 7 hours straight from 4 to 11. Forgot to mention I asked for another room and was told there were none available. I had already paid so had no option but to stay in the dirty and loud room. I have always selected Extended Stay but never this location. I will NOT be returning here ever again. It’s gross and loud and not worth the money saved.
真实旅客
1 晚行程
2/10
The bed was pulled out from the wall and in the middle of the room. It was not made and there were stains all over the mattress. There was an old leather couch in the room that was ripped all over it. There were men walking around the building and tried to approach me and my friend. When I was checking in we were warned about them. I did not even stay in the room. I got our stuff and left. There was no staff at the desk to speak to about anything.
Taya
1 晚结伴旅行
6/10
Dean
3 晚家庭旅行
2/10
Our room was discussing, we walked in and saw a really big arem Chair ( sofa) with the material ripped off and all the foam showing dirty and nasty.We tried to ignore it,but after 3 hrs we checked out. No refund, No apology, just business as usual. Will never stay at an extended stay hotel again.
I probably won't be using Hotels com again either
Ralph
1 晚商务旅行
2/10
Charlenne
2 晚结伴旅行
2/10
Everything was dirty. Towel and bed with hair in it. Smelt bad. Getto
真实旅客
1 晚商务旅行
2/10
I checked in and the rim was absolutely disgusting. Holes in the wall, the chair was ripped and gross, cabinet fronts were broken off and missing. Immediately turned around and asked the front desk for a refund. They claimed hotels.com had to refund me. Hotels.com claimed that the hotel had to refund me since i chose "reserve now pay at hotel". Neither multi million dollar company gave me my money back and I used a different app to book a different hotel.
BILL
1 晚行程
10/10
Abel
1 晚行程
10/10
Ydelsa
1 晚行程
6/10
Tommy
2 晚行程
6/10
Kevin
1 晚行程
2/10
Place was filthy. Hallways were littered with garbage and all the floors were sticky.
John
3 晚行程
6/10
Na
Michael
5 晚家庭旅行
2/10
The room had mold, dirt, stains, and peeling paint.
The staff was less han hospitable.
Douglas
2 晚行程
10/10
Great staff
Steph
1 晚行程
8/10
for my needs, it was in a favorable location to drive to wherever i needed to be. though the walls are thin, i had no trouble sleeping.
Corbin
4 晚行程
8/10
Good
Mingzhe
1 晚商务旅行
2/10
I drove three hours to the hotel. When I got there, they said they were full and I couldn’t stay there. My night was RUINED.
Chris
1 晚浪漫旅行
2/10
The hotel seems to be used for housing. There were people just hanging out in the lobby. They were there when I arrived at 7 and when I left at 10.
There was a condom in my bathroom with led me to believe they just remade the bed and didn’t change the sheets.
I didn’t stay the night. They couldn’t change my room I assume because it was full
With the people they’re providing housing to.
Totally gross.