Every interaction with staff members was excellent. Every employee was very helpful. We had adjoining rooms with one being a suite, and it was perfect. The restaurant was convenient with excellent outdoor dining. During our stay, the hotel was busy with a wedding and other parties, but besides seeing the people in the lobby, we would have never known there were such big events going on. The elevator was fast and we never had to wait long. The floors and rooms were quiet and clean.
Kelly
Kelly,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Tom
Tom,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Tom
Tom,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Cory
Cory,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
paul
paul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
Erik
Erik,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Alireza
Alireza,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Great hotel for Reno stay
The staff at the Renaissance are consistently kind, helpful and conscientious.
Rebecca
Rebecca,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 7 日
Our rooms were dirty when we walked into them had to go back down to the front desk to get new rooms, had asked for connecting rooms but were instead given rooms very far apart
Larry
Larry,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 4 日
Pet friendly
Jason
Jason,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Joel
Joel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 30 日
I lake all the service and how clean it is.
Osbaldo
Osbaldo,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Hana
Hana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 28 日
carolyn
carolyn,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
The hotel staff were very chill, bar was fun.
Aaron
Aaron,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 10 日
Didn’t need to leave the property.
Was there for a business event and was very happy with the property and its dinning and entertainment options.
Dennis
Dennis,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 10 日
ROSE
ROSE,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 5 日
Room coffee
I stay here every other week (3-4 nights a month) so while this might sound silly, my core complaint is the coffee machines in the room. No respectable hotel has coffee machines that require guests to run boiling water through single use PET plastic - a known carcinogen and totally gross to essentially get a single use plastic with coffee grains to a near melting temperature. Every other hotel above $250/night has moved to the small nespresso machines that use aluminum pods. I seriously might stop staying here due to this - I'm here for business frequently, wake up needing coffee in my room to start on emails/shower before work and this is a big deterrent. Otherwise, it's a good location, rooms are clean and staff is lovely. This is just one of the more notable things that should be addressed by a high-end hotel.
Alexis
Alexis,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 23 日
Timothy
Timothy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 13 日
Pictures don’t do the hotel justice. The spa amazing. The staff friendly and knowledgeable of the area, very helpful.
Lemetrica
Lemetrica,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 11 月 7 日
Alexis
Alexis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 4 日
The best hotel in Reno… bar none!
Best in class customer service. Beautiful accommodations - well appointed room, spectacular restaurant and perfect river front location.
Christina
Christina,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 29 日
When we checked out one of staff members were not nice and not welcoming. They didn't even smile or ask us about our stay. They questioned a for request email thinking it was coming from me. We felt we were treated as if we re criminals. Not coming back here again.