Non-existent Customer Service - Overpriced & Dated
Booked three separate rooms for my family (three couples). Two days before arrival, my brother broke his ribs so had to cancel. He was unfortunately just past the free cancellation period so was charged for the stay. The same was the case for myself and my parents in the other two rooms. Myself and my partner decided that we would still go ahead but now needed to source a pet minder. We noticed that Mulranny had a pet friendly apartment so I rang up to see whether we could change to the apartment instead. Given that we had to pay for two rooms that were no longer going to be occupied and were ultimately resold by the hotel, we figured basic customer service would hopefully mean they could allocate us the apartment in lieu of the three rooms they would be getting back. However, this was not the case and was instead met with “computer says no” attitude and no regard for our circumstances.
This lack of customer service continued from the moment we checked in to the hotel. All of the staff seem to either relatively new and inexperienced or just incompetent. The bar staff took forever to get drinks and were unable to manage the drink demand of a relatively small queue.
We ordered food outside and were waiting for 30 mins before deciding to move inside as the wind was crazy. 20 mins later the food arrived out and we could see the waiter go outside with the food. We signalled to her that we had moved and then she came over and gave out for not telling her that we moved…
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Dermot
Dermot,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Great location otherwise i wouldn't come back.
The staff was great and they tried really hard to make our stay great. However they were understaffed and you could tell that helping hands were missing everywhere. Having a wedding taking over the bar didn't help.
Additionally would not recommend while weddings are on. The loud music could be heard throughout the hotel and people were hanging outside chatting till late and it could be heard in the room too.
Otherwise the room was great, beautiful view and very spacious.
The food was great and well worth the wait.
Overall the hotel is too expensive for the experience you get.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Erin
Erin,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
Mary
Mary,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
My husband and I stayed here on a day we went to Achill Island. We only stayed one night here. They have a bar and restaurant attached to the hotel, you do have to make a reservation but we were able to easily make a reservation when we arrived to the hotel. We are in the bar area and the food was very good. The view was beautiful. At night our room got pretty chilly and we weren’t able to figure out how to turn the heat up but we were okay. In the morning we decided to sleep in and missed the complimentary breakfast from 8-10. We did however get a pot of coffee to share a little after 10 which was perfect. The showers were very nice and they do provide a shampoo/body wash combination but did not provide conditioner in the room, this was not a big deal for us as I had some of my own. Overall this is a nice hotel and I would go back and stay again.
Ashley
Ashley,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Alan
Alan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Peter
Peter,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 1 日
Bathroom vent not working properly, not enough electric sockets in room, long mirror covering half of one of the sockets,
Alexander
Alexander,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 21 日
Very spacious room. The property is in need of updates. Creaky floors and the breakfast was average. Parking was also annoying.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 9 月 14 日
CLAUDIO RENATO
CLAUDIO RENATO,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 5 日
Andy
Andy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 16 日
Mulranny Park Hotel
Excellent short notice trip. Staff and service provided were faultless. Hotel in brilliant location to explore Achill Island and surrounding area.
David
David,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 6 日
Pleasant stay
Older style hotel and we had a pleasant stay. My husband has a CPAP machine and there were no power points by the bed and the staff were helpful and prompt in providing an extension lead for him. Lovely view from our room across the water
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 1 日
Very friendly service
Thomas
Thomas,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 23 日
Lovely hotel staff very polite and helpful
John
John,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 6 月 15 日
Disappointed.
What a disappointment. So many things let this hotel down. We had two rooms - both bathrooms had a REALLY foul smell, the window in my room didn’t open, the tv in one room didn’t work, and to use the kettle the tv had to be unplugged.
We were unable to get a restaurant booking so ate in the bar area instead. Service was appalling and one of the waiting staff was very ill-mannered. Not a nice experience.
Ruth
Ruth,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 4 日
Wonderful relaxing hotel in amazing place
Wonderful stay. Opt for a sea view if you can - it’s a stunning view. Lovely stylish hotel and a great relaxed ambience.
John
John,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 3 日
Lovely staff and great service, airy rooms, but some modernisation needed.