I called the one touch service and your staff called Teo pick up my call at 10pm on 9/6. He made a spa reservation for me at 11:30 am on 10/6. When I came down at 11:30 on 10/6, the staff in the spa center said the receptionist didn't call them and they have no reservation for me at 11:30.
Then I came up to the receptionist who called UCi and she confirmed I have made a reservation at 11:30am. She called the staff in the spa center and she told me I could do the spa right now at 12am.
I came down to the staff in the spa center and waited for 20 minutes. The staff in the spa center said she had already told the receptionist that they are full and they could not do it right now.
Then I came up to the reception again and the manager said she could only help to made another appointment for me.
It took me one hour to go up to the reception and go down to the spa center again and again and wait for the receptionist and spa center staff to confirm the booking.
It took 3 hours to wait for the dishes for dinner although the restaurant was empty.
Yuk shan
Yuk shan,3 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 2 日
Cristián
Cristián,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 24 日
Luis Fellipe
Luis Fellipe,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
真实旅客
6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Virginia
Virginia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
LOVED IT
Very good! We loved our stay at this hotel!!❤️the staff was so friendly and helpful!
Christina
Christina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Excellent!
Öcal
Öcal,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
We loved our stay. Excellent location, great pool, very nice room with really comfortable bed. There is no ocean view from the pool area or mosr rooms though and there are a lot of monkeys that come into the resort.
Melanie
Melanie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Simon
Simon,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 2 日
Wen
Wen,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 2 日
Hotel non all'altezza di un 5 stelle. Camere grandi. Servizio nella media. Non buona la colazione e in genere il cibo
ROBERTA
ROBERTA,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Beautiful resort, stunning pool and good location.
Keyshaa
Keyshaa,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Amazing first stay at Raddison Blu! We loved it and will be back!
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 21 日
AWFUL! I honestly have no idea how this hotel can claim it is 5-star. Came to Bali on our honeymoon and decided to book this resort as a treat (we rarely stay in 5-star accommodation). Was so excited to have a premium experience and relax but we were met with the complete opposite. This resort has some SERIOUS work to do if they want to maintain their 5-star claims.
* Rooms have no soundproofing. Kept awake or woken up every night.
* Major construction on both sides of hotel which nobody warned us of
* No where near enough staff around - especially the pool area. No towels at desk. Monkeys knocking over drinks and taking things.
* A staff member called our room at 11.30pm waking us up.
* Rooms in bad shape. Tatty over-used robes. Broken light fixtures.
* breakfast buffet is average. Cold food.
This is just touching the surface. Avoid this place at all costs.
Morgan
Morgan,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 17 日
After a slight delay on checking-in (room not ready and a bit slow to resolve), we were shown to a lovely, spacious room. Beautiful pool area and good restaurant and bar service. Walk to beach was a bit hairy down some precarious steps to local beach but great sundowners a short walk along beach (nothing to do with hotel - maybe this should be made a bit clearer). Overall a good experience, would stay again.
Clare
Clare,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Javier
Javier,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 14 日
Family friendly commercial five star hotel. Too obsessive over towels and slow at servicing in general form room to food.