Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Janitha
Janitha,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 11 月 2 日
Christian
Christian,5 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 4 日
This was the worst hotel I stayed at so far
Meenu Marie
Meenu Marie,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 7 月 29 日
In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
Varishna
Varishna,5 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 1 月 18 日
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2023 年 12 月 10 日
Ali
Ali,2 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 9 月 3 日
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Gregory
Gregory,6 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 7 月 23 日
Had a pretty decent 2 nights stay.
Karin
Karin,2 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2023 年 6 月 26 日
Dansuren
Dansuren,3 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 4 月 17 日
Galina
Galina,1 晚行程
Expedia真实住客点评
8/10 很好
2022 年 10 月 2 日
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Maxine
Maxine,6 晚家庭旅行
Expedia真实住客点评
6/10 好
2022 年 8 月 28 日
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Joshua
Joshua,6 晚浪漫旅行
Wotif真实住客点评
2/10 很差
2022 年 4 月 12 日
Not worth
Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 7 月 7 日
Best five star hotel I ever stayed.
真实旅客
1 晚行程
Expedia真实住客点评
4/10 尚可
2020 年 1 月 15 日
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
真实旅客
5 晚浪漫旅行
Lastminute真实住客点评
6/10 好
2019 年 12 月 31 日
3 stjerner
Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 12 月 24 日
The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Song Koon Alan
Song Koon Alan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 12 月 12 日
The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Duran
Duran,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2019 年 11 月 5 日
真实旅客
7 晚行程
Lastminute真实住客点评
10/10 绝佳
2019 年 10 月 29 日
Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali