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The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
Family-friendly hotel with 2 outdoor pools, near Puja Mandala

Choose dates to view prices

Overlooking the crystal-clear waters of Bali, The Crystal Luxury Bay Resort Nusa Dua is an upscale haven that offers a warm welcome with 2 poolside bars and Le Crystal spa. Unwind in the garden, indulge in local and international cuisine at Mangroves restaurant or stay connected with in-room WiFi. Guests have praised the hotel's family-friendly atmosphere.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Children's pool
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business center

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds
  • Television
The current price is CNY504
CNY610 total
includes taxes & fees
Jun 17 - Jun 18

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Jacuzzi Suite Pool View

Jacuzzi Suite Pool View | Private spa tub

Jacuzzi Suite Pool View

  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Crystal Suite

Crystal Suite | In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Bay view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Loft Suite with Jacuzzi

Family Loft Suite with Jacuzzi | Living area | LCD TV

Family Loft Suite with Jacuzzi

  • Bay view
  • 111 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for 2BR Penthouse Diamond

2BR Penthouse Diamond | Living area | LCD TV

2BR Penthouse Diamond

  • Ocean view
  • 111 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Pool View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Pool View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Bay View

Deluxe Bay View | In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • Bay view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Bay View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Bay View

  • Sleeps 2
  • Free WiFi

View all photos for Jacuzzi Suite Pool View

In-room safe, desk, blackout drapes, soundproofing

Jacuzzi Suite Pool View

  • Sleeps 2
  • Free WiFi

View all photos for Family Loft Suite With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Family Loft Suite With Jacuzzi

  • Sleeps 4
  • Free WiFi

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2
  • Free WiFi

View all photos for 2BR Penthouse Diamond

In-room safe, desk, blackout drapes, soundproofing

2BR Penthouse Diamond

  • Sleeps 4
  • Free WiFi

View all photos for 3BR Penthouse Emerald

In-room safe, desk, blackout drapes, soundproofing

3BR Penthouse Emerald

  • Sleeps 6
  • Free WiFi

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CNY931 total
includes taxes & fees
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About the neighborhood

Map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363

What's nearby

  • Veteran's Monument - 4 min drive - 2.3 km
  • Bali Collection Shopping Centre - 8 min drive - 4.3 km
  • Nusa Dua Beach - 9 min drive - 4.6 km
  • Garuda Wisnu Kencana Cultural Park - 13 min drive - 7.5 km
  • Pandawa Beach - 18 min drive - 11.4 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪25 : PM Coffee - Nusa Dua - ‬2 min drive
  • ‪Mangroves Cafe - ‬2 min walk
  • ‪Yakiniku Sama-Sama Restaurant - ‬16 min walk
  • ‪Circle K - ‬3 min walk
  • ‪Warung Babi Guling Rahayu - ‬7 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

At The Crystal Luxury Bay Resort Nusa Dua, you'll be just a 5-minute drive from Puja Mandala and Bali Nusa Dua Convention Centre. Guests can indulge in massages at the spa, and local and international cuisine is served at Mangroves, which is open for breakfast, lunch, and dinner. Other highlights at this Mediterranean hotel include 2 outdoor pools, a bar/lounge, and a fitness center. Fellow travelers like the room service.

At a glance

DONE

Hotel size

    • 214 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 11 children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Mediterranean architecture

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Hardwood flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Le Crystal has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Mangroves - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 200000 for adults and IDR 100000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 450000.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Crystal Luxury Bay Resort Nusa Dua

Crystal Luxury Bay Resort

Crystal Luxury Bay Nusa Dua

Crystal Luxury Bay

The Crystal Nusa Dua Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua Hotel

The Crystal Luxury Bay Resort Nusa Dua Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

Is there a pool at The Crystal Luxury Bay Resort Nusa Dua?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at The Crystal Luxury Bay Resort Nusa Dua?

Sorry, pets aren't allowed.

Is parking offered on site at The Crystal Luxury Bay Resort Nusa Dua?

Yes, there's free self parking.

Is airport shuttle service offered by The Crystal Luxury Bay Resort Nusa Dua?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at The Crystal Luxury Bay Resort Nusa Dua?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

What is there to do at The Crystal Luxury Bay Resort Nusa Dua and nearby?

The Crystal Luxury Bay Resort Nusa Dua has 2 poolside bars and a spa, as well as a fitness center and a garden.

Are there restaurants at or near The Crystal Luxury Bay Resort Nusa Dua?

Yes, Mangroves offers local and international cuisine and poolside dining.

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Reviews

The Crystal Luxury Bay Resort Nusa Dua Reviews

6.8

Good

7.0

Cleanliness

7.2

Location

8.0

Staff & service

6.6

Property conditions & facilities

Reviews

Verified

8/10 Very good

For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
Jason, 4-night trip
Verified

6/10 Good

Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
Muhammad, 3-night trip
Verified

6/10 Good

We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
Gregory, 6-night trip
Verified

8/10 Very good

For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
George, 14-night trip
Verified

8/10 Very good

Had a pretty decent 2 nights stay.
Karin, 2-night trip
Verified

8/10 Very good

The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Maxine, 6-night trip
Verified

2/10 Poor

This was the worst hotel I stayed at so far
Meenu Marie, 1-night trip
Verified

2/10 Poor

Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
Kinjal, 8-night trip
Verified

2/10 Poor

Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
Janitha, 3-night trip
Verified

6/10 Good

The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Joshua, 6-night trip
Verified

2/10 Poor

Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
Darcy, 11-night trip
Verified

4/10 Fair

It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
3-night trip
Verified

6/10 Good

In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
Varishna, 5-night trip
Verified

2/10 Poor

Not worth

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
3-night trip
Verified

10/10 Exceptional

Best five star hotel I ever stayed.
1-night trip
Verified

4/10 Fair

I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
7-night trip
Verified

8/10 Very good

今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
3-night trip
Verified

4/10 Fair

Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
5-night trip
Verified

6/10 Good

3 stjerner

Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
7-night trip
Verified

10/10 Exceptional

The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Song Koon Alan, 2-night trip
Verified

8/10 Very good

The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Duran, 5-night trip
Verified

10/10 Exceptional

Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
3-night trip
Verified

10/10 Exceptional

La music le matin est trop fort, à partir de 6:00 donc pour les lève tard c est un vrais problème. A part sa tous est super
Haifa, 5-night trip
Verified

8/10 Very good

This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
Aisha, 2-night trip
Verified

8/10 Very good

Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
1-night trip