Toilet didn’t work. Shower pressure was awful. Room refrigerator didn’t work. We didn’t realize all of the above until late at night. Wish I asked for a new room.
This was also supposed to be a handicap accessible room but the handicap door access didn’t work either. While we weren’t in wheelchairs, we had lots of luggage and like that feature to simply press the access button. If either of us were in a wheelchair, it would have been quite an inconvenience.
Woman at the counter at checkout was rude and asked “Did you report any of this during your stay?” When I explained it was late at night and we weren’t aware of all the issues until it was too late…her reply was “well I’m not the manager. You’ll only get your resort fee back.” No eye contact and short, rude answers.
NEVER AGAIN!
Raina
Raina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Good value and location
Joseph
Joseph,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
BAGAYOGO
BAGAYOGO,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
michael
michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 19 日
wonsang
wonsang,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Comfortable and great view
The room was clean, comfortable and welcoming. I was wary of some of the reviews. It’s not a new hotel but very clean which is a necessity for me. Front desk staff was super nice. Was able to leave bags after checking out waiting on flight later in the day. Will definitely stay again. Great view!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Anna
Anna,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Sharon
Sharon,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 1 日
You can check in, but bring a life vest.
Check-in went smoothly, and the room itself was smallish, but that was ok. My issue with property was precipitated by a clogged toilet that led to my room being flooded with water. The manager on duty and maintenance manager appeared to be suspicious of the event, and suggested that there was some sort of sabotage on my part. I should have warned them that I routinely check into hotels to clog toilets and uproot myself to new spaces. I was booked for another two nights and requested new accommodations, but was not able to get a new room because their computer systems were down. Luckily, the folks at Hotels.com stepped in and 1-1/2 hours later I was at a real hotel property.
Robert
Robert,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 31 日
PAPER THIN WALLS HORRIBLE.
Thinnest walls of any hotel
I’ve ever stayed at. I could hear conversations next door and it was sooo loud. AVOID at all costs.
Giles
Giles,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Shari
Shari,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 27 日
Terri
Terri,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Jared
Jared,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Lovejoy
Lovejoy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Otima experiência
Nossa experiência no hotel Hayden foi otima. O hotel é bem localizado, proximo ao metro e dá para ir caminhando para a time square (20 min.)
Oferece um serviço de cafe da manha e os atendentes sao solicitos.
Claudio
Claudio,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
It’s fine, I guess
Location close to transit. Not terribly clean. Remote was crusty and bathroom dingy in corners. Ridiculous fees for nothing - breakfast is terrible. Would stay again if needed but nothing outstanding. Staff was nice enough.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 17 日
Ediya
Ediya,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Diane
Diane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Nice comfortable
I only stayed for an overnight on business.
Diane
Diane,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
Great location - good value
Great location - good value. Not very fancy and continental breakfast was not very much (apples, oranges, pastries) but reasonable for the price to be in a great location.
Edward
Edward,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 6 日
Horrible experience
Broken bed, broken sink, phone not working, closet broken
One of the worst experience in a hotel room ever. The receptionist is rude and they can’t even give me another room without a broken bed.
I need my money back!