When I arrived I was given a one bedroom when I paid for a two bedroom. There wasn’t enough room for all 6 people that came so they put half in a motel 10 minutes down the road and they couldn’t stay due to the nastiness. So the next morning we had to meet the manager at 9 am to fix the problem. We got another Condo somewhere else but not with all the beds that was needed. When we got to the condo the refrigerator didn’t work and it took 2 days to get something done with it.
John
John,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 9 月 27 日
Melissa
Melissa,3 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 9 月 25 日
Nice condo community
Really nice pool and the property is clean and well taken care of. I was disappointed with the room. When we arrived mold was in the master bath. The management company sent someone right away to clean it, but was very obvious so shouldn't have been missed in the first place. Furniture was out dated and not comfortable.
Anthony
Anthony,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2020 年 9 月 8 日
The pool & balcony were wonderful. However, parking was a nightmare. Be expected to walk a ways to your room or vehicle. There was a constant beeping from the room above which lead to little sleep. Mattresses in both rooms were terribly hard & a call left for maintenance regarding a bathroom flooding issue & ants in the kitchen went unanswered (this was more an issue for management rather than the resort). Overall, our family won’t stay here again.
Nicole
Nicole,2 晚家庭旅行
Travelocity真实住客点评
10/10 绝佳
2020 年 8 月 26 日
We couldn’t get into our original location. The manager fixed our issue quickly and we were very satisfied with the service. 10/10 we would stay with Royal American again!!
ErikaE
ErikaE,8 晚家庭旅行
Expedia真实住客点评
8/10 很好
2020 年 8 月 24 日
Todo muy bueno,lindisimo apartamento limpio muy cómodo completo bellísima vista mi familia y yo la pasamos súper gracias lo recomiendo y el próximo año dios mediante volveremos
Tenneessee
Tenneessee,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2020 年 8 月 15 日
javier
javier,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 8 月 14 日
Jewel
Jewel,7 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2020 年 8 月 2 日
真实旅客
3 晚行程
Expedia真实住客点评
8/10 很好
2020 年 7 月 28 日
Anya
Anya,5 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 7 月 26 日
The condo was more than we expected .We thought we were getting a 3 bedroom and got 4 which was nice, however we did think we were gulf front but we were across the street. We did still have an awesome view of ocean though!
Austin
Austin,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2020 年 6 月 29 日
The Grand Panama Resort was absolutely horrible. I was on my anniversary vacation to Panama City, Florida. We paid to stay on the Grand Panama Resort property. We had to pay an additional twenty dollars for parking. I think this should have been included in the fee that was paid upfront. My family and I got to the unit and it was a old smell, mildew and mold throughout the rooms.I was very disappointed and had to find somewhere else to stay. Management offered a refund but have not received it yet.
Dee
Dee,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2020 年 6 月 5 日
Everything was great, we enjoyed our stay. The hotel was nice and clean. I recommend staying here.
真实旅客
5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2020 年 5 月 26 日
Elevators are my only complaint!
The elevators were crazy. 35 minutes was the longest we waited, but some waited an hour. It was close to checkout time, but there’s still 7 elevators in the property. Other than that, we loved it. Our unit was clean and exactly what we imagined! Would stay again!
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 2 月 26 日
Stayed here many times. Overall a fabulous place, good staff, and great location.
Rick
Rick,2 晚家庭旅行
Orbitz真实住客点评
8/10 很好
2020 年 2 月 17 日
The condo was clean the view was even more amazing.
真实旅客
3 晚结伴旅行
Travelocity真实住客点评
8/10 很好
2020 年 1 月 12 日
真实旅客
5 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 1 月 4 日
Bad customer service & room needs attention!
After driving 14 hours straight, the check in process seemed a little erratic. The women checking us in did not seem to know what she was doing.
There was confusion on what tower/room that was actually ours, the pin on on lock and a lot of other inconveniences. The customer service was terrible. We spent 45 minutes trying to get into the wrong room because that’s what we were told do to. Also we kept getting hung up on when we were letting them know that our pin wasn’t working.
The rooms were pretty but needed a good cleaning. Just a grimy feel. The patio furniture was worn out. One of the seats were broken and could not be sat in at all. The kitchen cabinet had a broken handle and the bathtub still had hair in it from the previous guest. Whoever is maintaining this condo should be fired. Also the bed was hard and we woke up with a backache every day. The comforter on the bed felt disgusting and like it hadn’t been washed so we put that aside. The things that should make the guest feel comfortable all need updated.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 12 月 16 日
Timothy
Timothy,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2019 年 12 月 4 日
I don't know
we went to check in and the lady at the desk could say nothing but, "I don't know". We ask where our room was, I don't know. We ask about arm bands and was told, "I don't know" It seams that she was the only person working, everyone else was gone for the holiday. She was unable to answer a single question we ask. It was a fly by the seat of the pants visit. We will stay else where next time we go to Panama City Beach.
Roger
Roger,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2019 年 10 月 28 日
The location was great and the condo was huge, but the condo had a musty smell to it, same with the bathroom connected to our room so I kept the door closed. Wasn’t aware that you do in fact pay for parking it was 20 upon arrival. Furniture to the bar could be replaced it looked super old and had a lot of stains. Towards the end of our stay we had some people doing renovations above us which was annoying because you couldn’t relax in the condo without hearing a constant drilling noise.
真实旅客
5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2019 年 10 月 16 日
We did not have our trash removed the whole stay. The stove did not completely work an there was not emigrated dishes provided