Tughan Hotel

Property class: 3
Mardin family-friendly hotel with restaurant

Choose dates to view prices

Located near a train station, Tughan Hotel is a great choice for a stay in Mardin. For a bite to eat, guests can check out Han Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a snack bar/deli, a terrace, and a bike shuttle.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Free grocery shopping service
  • Library
  • Computer station

For families (6)

  • Connecting/adjoining rooms available
  • Separate dining area
  • Separate sitting area
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The current price is CNY620
CNY688 total
includes taxes & fees
Sep 30 - Oct 1

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Single Room, 1 Large Twin Bed, City View

A bathroom with a glass-enclosed shower, a toilet, a sink with a mirror, and marble walls.

Deluxe Single Room, 1 Large Twin Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a desk with a TV, two armchairs, and a small table with a tray.

Deluxe Double or Twin Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room

A hotel room with a bed, a sofa, a coffee table, and a chair.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Large Twin Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Executive Triple Room

A hotel room with a bed, a sofa, a coffee table, and a chair.

Executive Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed
  • Free wired internet

View all photos for Honeymoon Studio Suite

A room with a bed under a canopy, a chandelier, a table with fruit and a bottle, and a red and yellow draped window.

Honeymoon Studio Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Economy Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Similar properties

Exterior
Ağa Konağı
Artuklu
  • Free breakfast
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very good, 98 reviews
The price is CNY534
CNY593 total
includes taxes & fees
Sep 21 - Sep 22
Ağa Konağı
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About the neighborhood

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Kirklar Kilisesi - 1 min walk - 0.0 km
  • Mardin Museum - 3 min walk - 0.3 km
  • Mardin Castle - 8 min walk - 0.7 km
  • Zinciriye Medresesi - 10 min walk - 0.8 km
  • Great Mosque of Mardin - 10 min walk - 0.9 km

Getting around

  • Mardin (MQM) - 41 min drive
  • Mardin Station - 33 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Artukbey Kahve - ‬3 min walk
  • ‪Cercis Murat Konağı - ‬4 min walk
  • ‪Abbara Bar - ‬4 min walk
  • ‪Ildo Cafe - ‬7 min walk
  • ‪Keyf-i Teras - ‬3 min walk

About this property

Tughan Hotel

  • Located near a train station, Tughan Hotel is a great choice for a stay in Mardin. For a bite to eat, guests can check out Han Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a snack bar/deli, a terrace, and a bike shuttle.

At a glance

Hotel size

    • 30 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 2:30 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 15
    • Check-out time is 12:30 PM
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired internet access in rooms

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free daily reception
  • Shared microwave
  • Shared refrigerator
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Grocery/convenience store
  • Children's menu
  • Art supplies
  • Children's books
  • Musical instruments
  • Changing table
  • Bed rails
  • Cabinet locks
  • Corner guards
  • Pool gate
  • Stair gate
  • Outlet covers
  • Stroller

What to do

  • Shopping
  • Bicycle tour information
  • Winery tours nearby

Working away

  • Computer station
  • Coworking spaces
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike shop
  • Bike repair services
  • Bike shuttle
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Bicycle parking
  • Lockers available
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Handrails in hallways
  • Hallway handrail height (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 30
  • Front entrance ramp
  • Hand-held showerheads
  • Closed captioned TV
  • Fixed shower seat
  • Portable shower seat
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 30
  • Grab bar in shower
  • Shower grab bar height (inches): 20
  • Bathroom emergency pull cord
  • Transfer shower
  • Visual fire alarm
  • Doorbell and phone notification
  • Vibrating pillow alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 4 stairs to reach property
  • Area rugs in room
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Hardwood flooring in room
  • High pile carpet in room

Room amenities

Be entertained

  • Video-game console
  • DVD player
  • 210-inch LCD TV
  • Premium satellite channels
  • First-run movies
  • Netflix
  • Hulu
  • Streaming services
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers
  • Children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area
  • Heated floor (bathroom)

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices)) and free wired internet
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Free bottled water
  • Dining table
  • Highchair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Han Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Cribs/infant beds are available for TRY 650.0 per day

Policies

Extra-person charges may apply and vary depending on property policy.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA and DBS PayLah!.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 15457

Also known as

Tughan Hotel Mardin

Tughan Mardin

Tughan Hotel Hotel

Tughan Hotel Mardin

Tughan Hotel Hotel Mardin

Frequently asked questions

Are pets allowed at Tughan Hotel?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by Tughan Hotel?

Yes, an airport shuttle is available. The charge is TRY 1000 per vehicle one-way.

What are the check-in and check-out times at Tughan Hotel?

Check-in start time: 2:30 PM; Check-in end time: anytime. Check-out time is 12:30 PM. Late check-out is available for a charge. Express check-in and check-out and contactless check-in and check-out are available.

Are there restaurants at or near Tughan Hotel?

Yes, Han Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around Tughan Hotel like?

Tughan Hotel is a short 3-minute walk from Mardin Museum and 7 minutes' walk from Great Mosque of Mardin.

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Reviews

Tughan Hotel Reviews

7.0

Good

7.0

Cleanliness

8.2

Location

7.2

Staff & service

7.0

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Live music
Breakfast
Food
View
Family friendly
Water
Restaurant

Reviews

Verified review

8/10 Very good

Main road a lot of shops and restaurants clean room
Verified review

10/10 Exceptional

Central location near shops. Great staff. Thank you for hosting me. Great breakfast. Would come again.
Verified review

6/10 Good

Pros: Great location in the heart of the old city. Close to cafes, restaurants, attractions. Staff were courteous and helpful. Cons: The room looked nicer and bigger on the pictures. We booked a deluxe room but we received a small room on the main floor The towels has stains on them Load music from Han restaurant below the hotel until 2300. It seemed to be under the same ownership. Misleading info about the internet speed as it was not 500 mgbs as indicated on the description. It was about 10 mgbs as per the speed tests done over the 2 nights we stayed there so make alternative plans if you planning to work remotely. Unhelpful rbc rewards by Expedia/ very low quality support.
Verified review

8/10 Very good

hotel's next door cafe? store was very noisy...i think this problem is depends on the room. but hotel's service and condition was good.
Verified review

4/10 Fair

Would not come back again

÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning. + Very good location and beautiful view from the room. Nice building. We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
Verified review

8/10 Very good

Very good location
Verified review

2/10 Poor

A very bad smell was coming from the air conditioner and the bathroom throughout the night. Since we only stayed for one night, we did not have the opportunity to change the room. The bathroom was very cold; the edges of the window were not properly sealed and cold air was coming in. Even though it was a non-smoking room, the corridor smelled strongly of cigarette smoke. Additionally, the curtains did not properly cover the window.
Verified review

4/10 Fair

.
Verified review

6/10 Good

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Verified review

4/10 Fair

We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Verified review

2/10 Poor

There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Verified review

2/10 Poor

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Verified review

6/10 Good

Not recommended

The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Verified review

10/10 Exceptional

Guzeldi iyiydi superdi tesekkurler
Verified review

8/10 Very good

Jxfxjfxjtdrzuzjfzursrhajzfg Just
Verified review

10/10 Exceptional

Oda temiz ve otel konum olarak çok iyi. kahvaltı yetersizdi. En önemlisi otopark sorunu aracınızı yaklaşık 700 -800 MT uzaklığa park etmeniz gerekiyor.
Verified review

8/10 Very good

Temiz güzeldi teşekkürler
Verified review

6/10 Good

Dusch and toilet not real clean
Verified review

2/10 Poor

Odalar çok kirliydi, banyo korkunçtu. Talep etmedikçe odaya su peçete bile bırakmıyorlar, günlük olarak yenilenmiyor. Asla tercih etmem
Verified review

10/10 Exceptional

Görevliler gayet ilgiliydi, oda ücretleri gayet makul, tek sıkıntı tarihi kent bölgesinde otopark sorunu, merkezi yerde olması avantaj,
Verified review

10/10 Exceptional

Lokasyonu gayet güzel, odalar temiz, çalışanlar oldukça yardımcı ve güleryüzlüydü.
Verified review

2/10 Poor

212 numaralı oda sular sıkıntı kapı kilidi sıkıntı olumsuz bir deneyim oldu
Verified review

2/10 Poor

Nereden başlasam bilmiyorum. Otelde otopark yok önünde aracınızı durdurup bavullarınızı indireceğiniz alan dahi yok. Yol tek şerit olduğu için duramıyorsunuz. Otopark için 800mt uzaktaki ücretli otoparka yönlendiriyorlar. Oradan bavulları taşımak tam bir eziyet. Otele giriş yaptığımızda bizim rezervasyonumuz 30 Mt kare ayrı oturma gurubu olan oda olmasına rağmen ( normal oda ücretinden 2 kat fazla para ödedik) bize 15 Mt kare oda verdiler. İtiraz ettigimizde birazcık daha büyük oda verdiler ( 20mt kare) başka odaları kalmadığını ancak burayı verebileceklerini söylediler. Mecburen o odada kaldık. Teras kısmında sıra geceleri düzenliyorlar gece 11:00 12:00 saatlerinde bitiyor uyuyamıyorsunuz. Kahvaltı ise tam bir rezalet. Gördüğüm en kötü otel kahvaltısı. Biten ürünler yenilenmiyor. Salatalıklar, domatesler çürümüş. 2 gece kaldım ama kalmaz olaydım. Bu kadar kötü otel olmaz olsun. Otelin görsellerle alakası yok dikkat edin
Verified review

6/10 Good

Çok fazla birşey beklemez iseniz konumu bakımından iyi. Otopark sorunu olduğunu düşünerek gitmek gerekir.
Verified review

6/10 Good

Otel konum olarak çok iyi yerde. Otopark ciddi problem, otelin böyle bir hizmeti yok. Bir otopark ile anlaşması olsa güzel olurmuş. Valizle yürümek zorunda kalıyorsunuz. Banyoda inanılmaz rahatsız edici bir koku vardı ve bırakın duş almayı neredeyse WC için bile kullanmak istemedik. Tam anlamıyla felaket bir durumdu. Kahvaltı mekanı güzel manzaralı ve tatmin edici seviyede açık büfe çeşidi var. Merkezi yerde olmasından kaynaklı geç saate kadar müzik sesi geliyor. Çok seyahat eden biri olarak vasat bir konaklama olduğunu söylemem yanlış olmaz. Özetle ödediğimiz paraya değer demek zordu.