We stayed at the Serene at the end of October/early November. We went down for a family emergency, not really knowing how long we'd be there. We reserved two rooms online for four nights. At check-in, we explained our situation and were told we could expect a refund if our stay was shortened. As it turned out, we only stayed three nights. So now, for the last month, I've been trying to get a refund of almost $200 for the rooms and resort fee of that last day. Hotels.com washed their hands of it, and the hotel general manager/owner won't respond to any of my communications. To be honest, the stay was fine; staff were pleasant and the rooms were plain and adequate for our stay. The bathrooms seemed have had a recent upgrade. Again, the stay was okay. I'm just trying to deal with getting a refund due me.