I am 79 years old and fell in my handicap accessible room. Was able to drag myself to phone and a very helpful desk clerk called 911. I was not injured, but could NOT get up off floor due to physical issues. I was concerned because I had locked both locks: key card dead bolt card accesss, plus the lock that you physically latch over for added security. Clerk said Marriott had special tool to get in room. Staff could not locate special tool and after much difficulty and about 30 minutes they had to get some type of metal saws-all and cut through entire lock. It just turned out to be a long ordeal without the appropriate tool. Maintenance needs to know where TOOL is. My fall was minor, but if had been a guest locked in and they had serious injury or heart attack, being locked in with paramedics standing in hall 30 minutes might have been a life & death situation. Your staff needs to know where TOOL is located and be trained on how to use it - especially on doors to handicapped accessible room. This failure to gain prompt access to paramedics is a huge failure to serve handicap guests and a lawsuit waiting to happen.
Kathleen C
Kathleen C,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Derrick
Derrick,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
sky
sky,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 30 日
Pamela
Pamela,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
manuel
manuel,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Very convenient and comfortable stay
Evette
Evette,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 21 日
Advertised as breakfast was included and it was not. No free guest coffee
Amanda
Amanda,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Dwayne
Dwayne,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 9 日
JONG RYONG
JONG RYONG,12 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 3 日
The stay was alright - average. The refrigerator in the room was useless. It barely kept things even cool. Maintenance did look at it and it cooled a little better, but not much. For the cost, there should have been a continental breakfast included.
Nancy
Nancy,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
No hacen el servicio de cuarto diario, ni aunque lo solicite uno
GLORIA
GLORIA,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Well lit parking lot.
Desiderio
Desiderio,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Nothing specific
Julie
Julie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
.
Loana
Loana,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 27 日
It was OK
Nice enough ok for a quick stay. Could never find anyone working the front desk.
Jerome
Jerome,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Nelson
Nelson,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Ryan
Ryan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 23 日
Taishi
Taishi,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 23 日
호텔 조식을 먹는데 너무 오랜 시간 기다려야하고, 주문한 내역과 다르게 음식이 나오는 경우가 종종 있음.
그리고 호텔 숙박비 결제 시 최조 입실할때 deposit의 카드로 상의없이 결제를 해서 업무처리에 상당히 불편을 겪고 있음.