Stay was great but check in and check out precession was terrible. I paid with my debit card upon arrive put my pin in, was fully charged and then was told that was a hold for the full amount that I needed to pay the full amount again and I will be reimbursed for the hold. That’s paying in full twice, I said absolutely not, manager came over apologized and we got out keys and went to our room. The next night the phone rings and it’s the front desk saying we have to pay again after we already did. I explained we did and hung up. Then checkout same thing, the wanted payment again twice. I really don’t think the front desk knows what they’re doing
Anna
2 晚行程
6/10
真实旅客
2 晚行程
10/10
Terri
2 晚行程
10/10
John
3 晚行程
10/10
We loved it.
Nikki
1 晚家庭旅行
10/10
Nichole
1 晚行程
10/10
Anna
2 晚家庭旅行
8/10
Room was warm and inviting, & staff was courteous. Bed was not the most comfortable but amenities were great.
Robert
1 晚家庭旅行
10/10
Irena
1 晚行程
6/10
The hotel is beautiful and the service is great. Room was very cramped and of all things didnt have a microwave. Just found this very odd and inconvenient especially for a high end hotel.
真实旅客
3 晚行程
10/10
Kim
2 晚行程
10/10
Evren
1 晚结伴旅行
2/10
Monique
1 晚家庭旅行
10/10
Darin
1 晚行程
10/10
真实旅客
4 晚结伴旅行
10/10
This was a solo trip to get some alone time and sleep and it was wonderful.
Magalie
2 晚行程
10/10
Beautiful hotel, lots of restaurants near by and inside as well. Convenient and secondary parking for those not wanting in and out privileges
Sherri
2 晚行程
8/10
JASON
1 晚行程
10/10
Awesome hotel in a great location. Friendly staff, clean rooms and top notch service. Will definitely stay her again if in Louisville.
Richard
2 晚结伴旅行
6/10
The hot water had very low pressure. Mini bar is locked have to call for a key. No walk in shower it was a tub. No microwave.