We had high hopes for this hostel due to its great location near Venice and easy access to transportation. Unfortunately, our stay was disappointing. Upon arrival, check-in was delayed. We were given keys to Room #503, which had not been cleaned. The sheets had hair and food on and under the blanket, there was garbage under the bed, debris on the floor, and a used toilet and bidet.
Reception gave us clean sheets, but when we removed the originals, we found the mattress was filthy and dusty. A cloud of dust rose when we lifted it—we took photos and videos. After showing reception, we were moved to Room #422. While cleaner, the mattress was in the same poor condition. As it was high season, other hostels were fully booked and we had no alternative.
The manager offered a complimentary drink but said no refund or credit could be issued, which felt like minimal compensation for the situation. Cleanliness throughout the hostel, including the common areas, were unacceptable.
The only highlight was breakfast (not included), which cost 11€ per person. It was well-prepared with a variety of options: eggs, meats, cheese, veggies, bread, fruit, yogurt, cereal, and made-to-order pancakes, along with coffee, tea, and juice.
Overall, the cleanliness issues were too significant for us to recommend this hostel.