4/10 尚可
2025 年 7 月 27 日
No servic
Really bad customer service! It is as confirmed about only a bot saying exactly the same polite sentences promising to help or to contact the hotel but never do.
They quickly received the hotelpayment and the information about the hotel was missleading information, unexisting services were mentioned on the hotel, no resoect of requests either and they did not even have a cooperation with the hotel.
Absolutely a scam! I wasted hours to contact them 4 times to get the status of my ticket, explaining again and again my issue and they did not even contact the hotel to come up the solution. And when i mentioned that the hotel offered me a worser room than the one I paid for filled with ants, the said that was a solution that i should choose! My family and I have suffered tremendus on our overcharged hotel with no respect to our needs, unfriendly staff and no respect to our requests. No respect for knee hurts after my surgery to climb up the hill to get to the room..
Not trustful company at all.
They are not worth more than one star..and that is too much!
真实旅客
6 晚家庭旅行
Hotels.com真实住客点评
