The fifth floor smelled like cat urine when we exited the elevator. When we got to our room, the door was ajar. I kept my boys outside and went in. Thankfully, no one was in the room. The door jam appeared to have been tampered with at some point. I needed to use the bathroom and noticed a very soiled towel hanging on the back of the door. I called the front desk. She was polite but not very responsive. She told me she couldn’t change my room because they were booked and, eventually, asked if I wanted her to come get the towel. Please!! She came up to get the towel and said she’d leave a message for the day shift manager. Didn’t bother to clean the back of the door or to check the rest of the room. Later, as we’re getting ready for bed, my oldest son found a dirty, plastic fork on the floor between the head of his bed and the nightstand. It was too late to change hotels as all others close by were booked. This experience definitely wasn’t up to the usual high standards we’ve experienced at IHG hotels over the years. So disappointed and definitely not worth $165 a night. Not surprisingly, I never heard from the manager.
Holly
1 晚家庭旅行
10/10
Raneisha
1 晚家庭旅行
8/10
Hotel clean. Staff very friendly. Had a problem @ check-in … hotel had no record that I had paid 1/2 of fee when making the reservation, so I was charged full amount. Had to go through Expedia and should get refund in about two wks.
Madge
3 晚行程
8/10
Eleanor
1 晚家庭旅行
10/10
Demetruss
1 晚商务旅行
10/10
Joseph
1 晚行程
2/10
Cindy
3 晚商务旅行
10/10
Armando
1 晚行程
10/10
Daniel
1 晚行程
8/10
Deborah
1 晚行程
8/10
Anita
4 晚行程
10/10
Stephenie
1 晚家庭旅行
6/10
Danielle
1 晚家庭旅行
10/10
Met request of quiet location!
Martin
1 晚行程
10/10
Marie
1 晚家庭旅行
10/10
Brandy
1 晚家庭旅行
10/10
Jill
1 晚行程
8/10
Renee
2 晚行程
8/10
Overall a great place to stay for a one nighter headed in to Pigeon forge. Clean and kinda comfortable (for a hotel). Our only issue was the crooked rocking chair toilet. Kinda hard to be quiet in the middle of the night when the toilet goes clunk clunk clunk when you sit down
Robert
1 晚家庭旅行
6/10
Heather
1 晚家庭旅行
10/10
Jonda
4 晚商务旅行
2/10
I was put in room 130 which was filthy! There trash in the trash cans, dirty towels on the bathroom floor and sink, dried coffee was on the floor of the entry way and sink, dirty bedding, chunks of dirt and nerf gun bullets on the floor, the a/c and heat didn’t work. I called the desk to complain and was told to wait in the filthy room and housekeeping would come clean it. I was NOT staying in the room! I went to the desk to find out that that room should have been on an out of order list. They did move me to 137 which I had to wait (about 30 mins) for it to finish being cleaned. I wasn’t offered any kind of compensation for the trouble.
Diane
1 晚家庭旅行
10/10
We had a great stay! The room was nice and clean. The hotel staff were very nice and accommodating. We didn’t get a chance to eat at the restaurant in the lobby, but the menu I saw seemed to have some great dishes. The location was great, with many restaurants, stores, and gas stations nearby. Would definitely stay here again.