I am writing to express my dissatisfaction with the service I received during my recent stay at Hotel Plaza Inn. Upon arrival, the front desk staff refused to check me in without any valid reason, and I had to argue extensively just to secure my reservation. This was an extremely frustrating and unprofessional experience.
Additionally, the room provided lacked basic amenities such as hot water, napkins, and hand towels, which are standard in any hotel. The overall service fell far below my expectations and the standards I anticipated from your establishment.
I hope you will address these issues promptly to improve your service quality and ensure such incidents do not occur in the future.
Makarand
Makarand,2 晚行程
Expedia真实住客点评
6/10 好
2024 年 1 月 6 日
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Amrit
Amrit,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2023 年 10 月 2 日
Overall Not recommended in that price.
Air conditioning was not working properly. Frequent power trip off. Reception staff is not courteous enough to talk and respond to guest. Only one towel was provided for two persons. No wifi access was given. And many more
Rakesh
Rakesh,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2023 年 9 月 5 日
Rohit kr
Rohit kr,1 晚行程
Expedia真实住客点评
2/10 很差
2023 年 4 月 3 日
Did not allow to check in on time. Forced us to checkout early because hotel was full
Bibek
Bibek,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2022 年 12 月 31 日
Preis/Leistung stimmt nicht
Das Hotel ist in einem schlechten Zustand. Wir fühlten uns nicht willkommen. Während den beiden ersten Tagen gab es kein warm Wasser zum duschen.
Simon
Simon,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2019 年 10 月 30 日
They don't have enough change to pay back to customer
真实旅客
2 晚行程
Expedia真实住客点评
8/10 很好
2019 年 6 月 29 日
Near railway station
It quite far from the ghat 3km. But it near rail way station.For myself I happy this hotel.
Preecha
Preecha,2 晚行程
Hotels.com真实住客点评
8/10 很好
2019 年 5 月 24 日
One can feel a good stay at reasonable prices. Although the response from staff for room service was not good, the suggestion has been given to the hotel management to improve it.