4/10
Magnificent mansions, great rooms but poorly maintained and horribly managed.
Communication with the staff is impossible unless you speak Turquish.
First, there is nobody at reception, so we were "attended" by the cleaning person.
The shower in our room had serious problems with leaking water all over the place, the floor was flooded.
We had no hot water.
In the evening, a young boy who spoke a bit of English showed up, and after a few phone calls, a maintenance guy came but did nothing but giving us a broom to swipe off water from the floor.
The next morning, a fellow hotel guest told us about a strange device on the bathroom wall that regulated hot water!
In spite of all, we stayed for an extra night because we loved the town.
That night we found that our razors, toothbrushes and toothpaste had been removed from our room and were never found.
We complained to the English-speaking boy, he called the owner, who did not speak any other language than Turquish and NEVER showed up in the hotel. He used a translation app in the mobile phone to tell us nasty and inadmissible words.
Past 11p.m. the young boy gave us one-use toothbrushes, toothpaste, and razors.
The only person who apologized was the poor lady who served breakfast and made the rooms.
Our worst hotel experience ever.
fernando luis
1 晚行程
